HUB International

I have been working with HUB insurance for many years and they continue to impress me every year. This year we had to use Insurance on a property and Tanisha Campbell and Aimee Pearson have been there every step of the way. They called with concern and follow-up and made the entire experience feel as though we mattered. Customer service, quick results and seamless commitment to customer service seem to be contagious with HUB insurance. I highly recommend this group to anyone looking for their insurance needs.

Rachel Russel Clark at HUB is by far the best insurance agent in Nanaimo. She has gone out of her way to help me personally and my place of work on countless occasions. She is fun, bubbly, and genuinely cares about her clients. Honorable mention to Kati Hackle, Kylie, and Justin Currie (Kati is best if you need help over the phone). This is the A team! I will be a client for life.

Get your insurance here. The staff here put in all the effort to make sure my house insurance was totally suited to my needs. They also found every every opportunity for me to save a few dollars on my car insurance. Thanks Hub Insurance people :)

Update #2: Today, I renewed my insurance over the phone with Tracey Lassam. It was an utter pleasure: Tracey answered all my questions, assuaged all my concerns, and made the process feel simple, easy, and fast. Thank you for your help with this today! :) Update #1: Tanacia Campbell, the branch manager, reached out to me today, apologized for the situation, and told me that she will be sending me a cheque for $63 to make up for the unpleasant situation. This has greatly changed my opinion about Hub International and has restored some of my confidence in dealing with this company in the future. I have had a negative experience with Hub International. I have recently bought a new car from Audi Nanaimo and a Hub International advisor named Racheal Russell helped me with my ICBC insurance and the add-on replacement cost insurance. I was convinced that Racheal and I had agreed that the replacement cost had to be taken out of my new bank account and that my ICBC insurance can stay on my old bank account until I change it over prior to November. Instead, Racheal put both direct withdrawals on the new account, resulting in an $18 NSF from ICBC and another $45 NSF from my bank.

Great staff and competitive price plans