Hyundai Gabriel St-Jacques

My newly purchased car had a distinct whistling sound. It was determined to be a window seal not correctly positioned (so air was coming through). 1st time I went there, they did not take me on a drive, I waited over 2 hours to be told it was fixed it was not (and it was documented that they heard the sound when driving the car). I arrange a meeting with the service manager. We go on 3 drives and the technician acknowledges the sound but says it could be commercially acceptable. I leave my car to get it worked on. Get called and told it has been fixed and to go pick up my car before the end of the day (apparently it was driven and no sound was heard). It has not been fixed. I think I should have been there to drive the car with a technician. It is up to me to say the sound is no longer being heard. Maybe 1 star is too harsh but end of the day the issue still persists. I have no issues with how I was treated etc. and manager Vince was a pro but no fix to the problem

Very professional

Update: They haven't contacted me yet and I am still waiting to hear from them. --- It has been a NIGHTMARE since I decided to get a car from them. First, the salesperson I made an appointment the day before, randomly left (probably FORGOT or something?) and I had to talk with different sales person explaining the same stuff all over again. I would have left as soon as this happened, but decided to give them a chance (which was a horrible decision). Then, the salesperson will not clearly communicate with you but rather give you a FALSE INFORMATION. From their website, it said the car that I wanted to buy (2017 Elantra LE), comes with cruise control. However, when I talked with my friend he told me that 2017 Elantra LE does NOT come with cruise control. I looked up the brossure and and found that it actually does not have cruise control. The salesperson never mentioned that their advertisement was wrong, and I could have been fooled if I haven't asked my friend about it. Also, when I asked the salesperson about the insurance he said that I would have 10 days to get my insurance and said "don't worry my friend." Fact? I need a car licence in order to drive and it is illegal to do drive with out a licence. Yes, so I could have paid fine and even lost my licence for TRUSTING THE DEALERSHIP. I wouldn't have known this if I didn't talk with my friend as well! Then, the salesperson promised me to call on early Monday for inspection and car pick-up. It ended up him calling me 8:35PM and asking me to show up by tomorrow noon. When I asked the sales manager (although he wasn't the sales manager according to the website), he said that he went to the hospital for the birth of his granddaughter (which I personally congratulate with all my heart) and said he does NOT understand the reason why I am angry. Wouldn't making me waste entire afternoon waiting for his phone call be something I am unhappy about? Since those things quickly piled up - salesperson not keeping promise and even telling me false information - I said I can no longer feel comfortable buying from them and wanted my $500 deposit back. The sales manager told me that he does not understand since these are all small issues (From when not keeping promises, false advertisement and telling wrong information that may lead me getting licence revoked a small thing?) and said that he won't return my deposit although they did everything to lose my trust. He even questioned me that whether I was offered a better deal from competitor as if they have done nothing wrong and I changed my mind for no reason. It was disgusting and unprofessional for him to say that. The truth is that I did not visit any other dealership nor offered better deal. I tried to keep my emotion aside, but as soon as the manager tried to depict me as a bad, inconsiderate person, I didn't want to do business with them anymore. I am greatly disappointed and can't no longer trust them, hence want my deposit back. And also, don't try to accuse customer "a bad person" who does not care about salesperson's personal affair and blame me as if I am trying negotiate the price with no valid reason, just because you don't want to be responsible of your mistakes. That's more than unprofessional, but simply rude.

Bought a new IONIQ PHEV at Gabriel St-Jacques a few weeks ago. It was my first experience at a new car dealership and selected this dealer based on the online reviews. I was pleased with the service from Mr. Elias! I believe that the negotiation was fair and without the pressure generally attributed to car dealers to sell you what you don't need. So far, so good, my car is in perfect condition, so i cannot judge the aftersales service. I would recommend this dealership.

By far the best Dealership i have been to in Montreal, the staff is really welcoming and nice and the whole purchasing experience is hassle free and super convenient. Still have to experience the car service department but all things considered it would be awesome too.