Preston Chevrolet Buick GMC Cadillac Ltd

First timer to Preston for a oil change on my new truck. I have been sitting in the showroom for 45 minutes assuming my trucks oil is being changed while I wait here. The service advisor comes and gets me and says truck is done parked outside I just have to sign work order. I get ready to pay for my oil change the lady says so no payment needed. I said but I have to pay for the oil change, she says the oil wasn't change. I said pardon. I called a week ago and booked an appointment to have the oil changed and also asked to have a exhaust noise checked when it was in. Lady on the phone said no problem, she even called the day before to confirm the appointment. First impressions of Preston service dept are not good. Upon arriving I pull into the service bay, again reminding you this was my first time here in my brand new $80,000 truck. There was one vehicle ahead of me, I approached cautiously leaving lots of room between the front of my truck and the back of the other truck. I then see someone aggressively waving their hands motioning me to pull ahead from the passenger side partially blocked by the door pillar. This service advisor should not be working in customer service, rude ignorant, aggressive. The proper thing to do would be to come to the driver side window and say good morning sir, can I get you to move ahead a bit more I will guide you. Yes I would like to speak with the genaral manager, and I invite the manager to sit in the waiting room and observe what I have observed in my short time here. Stand back and watch the flow of work or lack of. The lack of courteous customer service, the body language of the service advisor s that clearly don't enjoy their job or dealing with the public and make you feel like you being there is bothering them. I also invite you to listen how your parts dept speak to customer's, in my short time I observed two different conversations between parts and two elderly gentlemen. Speaking so rude to the point that actually got me to stand up and see what was going on. The parts guy says no you have to customer service then back here then to sales. Rather than saying follow me sir I will take you where you need to go and have this all taken care of. When ever I go to a new place of business I always observe how the employee's treat the customers, Preston you need work. As I continue to sit here I see the service bay area being polished by a walk behind machine, what does this tell me is two things. #1 it is empty meaning no customers, #2 that 3 feet the aggressive service advisor motioned me to move ahead wasn't needed it is empty in there. So much more I would like to say, Mr. General manager put your self in the place of a customer you will she exactly what I see. The shiny floors, comfy chairs, matching uniforms and big bright signs don't do it for me, customer service does it for me. My question is if you can't get a simple oil change right what can you get right. Do I feel comfortable leaving my new truck in Preston's hands... No, no I do not.

Fast service and the car came back spotless.

Very happy with the team at Preston. They got me into exactly what I wanted and worked with me on my trade. Chris in sales has got to be one of the best people I have dealt with in a long time, would 100 percent recommend him to anyone needing to get into a vehicle. His attention to our needs and wants is on point.

I had a 7:45 appointment to check a few items. I was told I would get a call if anything besides the slow leak in my tire needed doing. I was not expecting to get my car back at 5 pm. No call. I had to call in to find out what was going on. They did a visual and a test drive and fixed the valve stem. $75. This took 9 hours!!! I ended up paying a cab to get to an appointment at 3:30. My son said they were good and I was hoping they would be looking after my car long term. Now I am not sure🤔 It could be because he bought his Cadillac from you and I did not.

I purchased a 2018 GMC Yukon Denali new from Preston. It's still under the warranty and it's 4th time being in service for a warranty issue. My service tech was kind and took the time to speak to me. His supervisor on the other hand was argumentative and not at all solution focused or helpful. My truck was towed to the service department It was the fifth time it had died in 6 days and wouldn't jump start like previous times that week. It was towed on a Tuesday and I was told I wouldn't be covered for a courtesy vehicle or reimbursement for a rental until my "appointment began / or they started working on the vehicle according to policy - whichever came first". So I rented a vehicle on my own dime (full time working mom of two young children). The diagnosis was a bad battery, and the "fix" was a new one; all of 45 minutes in labour. Here's what I struggle with: My position to GM (after returning rental, and catching a cab there) was that I understood the battery was bad, however I suggested it was a symptom of a larger problem which is an electrical issue with the truck. It is constantly pulling more electricity than it should be (ex: brake lights on when brakes aren't in use) on and on..... Rather then waiting for this to happen again, I wanted a more robust diagnosis done on the vehicle. There is no reason why a 2 year old, premium vehicle, would need a new battery. Again, my poor experience and less then professional customer service was with the department's supervisor, NOT with the service tech. I am having this looked into elsewhere however just a reminder to be your own advocate and speak up when you have a question or concern. My gut feeling on this one, is that should it NOT have been under warranty, they would have been more than happy to keep it and spend the labour running that more in depth diagnostic that I had requested 😉.