The Insurance Services Department of London Drugs Ltd.

Here is an email I received today - October 31, 2020: “Hi Chelsea, How are you. I am just following up with your Tenant quote.You gave some of your info on 12 August at London Drugs to get the quote for your Tenant place. Please let me know it has been done by somebody or your still waiting for the call? If you are still interested then we will go through with the rest of the procedure. Let me know the best time to call you. Thank you and have a wonderful day.” Here was my response: “Hi Hardeep, I was told that I would hear back from somebody within 48 hours of my original inquiry. It has been approximately 1,917 hours since my inquiry. That is 1,869 hours over the expected amount of hours that I was informed I would have to wait for a quote. Based on the nature of what I was inquiring about, on August 12 of 2020, I am extremely disappointed with the length of time it has taken for me to hear back from somebody. I have happily gone with a different insurance company, who were able to provide me with a quote, as well as a policy.. in LESS than 24 hours. I thank you for your follow up email, but I am extremely dissatisfied as well as disappointed with the untimely manner that your company seems to believe is an appropriate response time, especially when handling insurance matters. Kind regards, A previously interested and uninsured, potential monthly (maybe even annually,) paying customer, Chelsea” I would have rather not received a follow up email, than to receive this... 3 months later. I don’t know of anyone who would wait 3 months to insure anything... I do not recommend!

Friendly staff who always help me to save a couple bucks when renewing! Service is fast and hassle free.

Helpful people... but expensive monthly installments

If you want good, quick service without the BS, this is where you go. Whether it's ICBC auto insurance or a wedding license, they do it. They're helpful and non-judgmental, and they often recommend some great ways of saving money. More often than not, I come out spending less than I anticipated because of something I was told I could do to lower my rates. So handy!

Brutal! The Lady "helping" didnt even know how to do a renewal and plate swap. She phoned someone and didnt speak english. Much better off going next door to Westland Insurance.