Red Sea Auto & Sales Ltd,

purchased a vehicle 2 years ago. I was going through a divorce and they really helped me out during the time. fast forward to now I was in a accident and the vehicle was written off. I came back here and was able to get a SUV in a very good price. In the two years of owning my previous car I only had to do basic maintenance . I love my new vehicle thank you !

Worst customer service ever! If you want to buy yourself a problem and you want to risk your life by driving an unsafe car, buy it from RED SEA AUTO LTD. I bought a Kia Rio 2016 from RED SEA AUTO LTD with only 27000 km. The car still had KIA’s warranty based on the year and odometer (One of the main reasons why I bought this car). The first day I drove it, I noticed a sound coming from the right front tire. I Talked to Frank (Seller/Owner) about this issue, and he took it with a mechanic behind the lot. They told me that the car had been fixed. After a few days, the car still had the same noise, and I took the car back to Frank again. Frank told me he took the car to another place and get them to replace a part that was damaged. The noise apparently disappeared. After a few months I drove it on an unpaved road and I noticed that the sound was still there, One month ago, I took the car to put the winter tires on, and they advised me that the car had excessive play on the right front tire. After that, I took the car to KIA’s dealership for an inspection. The service advisor at KIA told me that they needed to replace the steering rack and outer tie rod end. They told me that the car still had KIA’s warranty because of the low km and model, however, the warranty would not cover my car because, I quote: “A third party has tried to zap strap the torn boot back together unsuccessfully”. The most shocking part is that the service advisor told me that the car was unsafe to drive. I have been dealing with Kelly from RED SEA AUTO LT. for one month now, I have been trying to get them to take responsibility and fix the car because the car had this problem since the day I bought it, and now, KIA won´t cover the repair. I have sent several emails, text messages, and phone calls, Kelly has been answering the phone but not the email or messages. I have not heard from Frank since the day I bought the car. At this time RED SEA AUTO LTD. Has not solved my problem, and after one month I do not expect them to take responsibility because they do not answer my emails or call me back. The worst part is that I have been driving a car that is unsafe. I have been risking my life without knowing that the car had this problem.

I had been looking around for a new car, since my old one was literally on its last legs and about to break.. I even went as far as kelowna, and the lower mainland.. each of the other 3 dealers I met with, were trying to put me in vehicles that I didn't even like, and the payments were going to be extremely high. I knew I didn't have amazing credit, so I thought my options were very limited.. And I was getting taken advantage of, since I don't really know much about cars.. Then I stumbled upon Red Sea Auto, and from the very first call, talking with Frank, he was so nice and very informative. We decided to start the process, and I came down to the dealer to test drive my new car. They're were very minor things, like a windshield replacement as well as a manufacturer's recall. Frank went out of his way to very quickly get these things taken care of for me. Pretty much the whole experience was good, they were all extremely happy, helpful, and friendly. They even picked me up from me house on the day I went to go sign all the paperwork, and once that was all taken care of, Frank filled my gas tank and I was on my way :) I think what separates them from all the other places, is that they're not working on commission, so there really didn't feel like there was any pressure to get anything from them.. unlike a few other places I had gone to.. Over all, this was a great first experience for me, and I absolutely love my new car! If anybody who wants a good deal, with friendly, nonabrasive and knowledgeable sales people, then I suggest you head over to Red Sea Auto

Not your typical car salesman and dealership. Far from it! Excellent customer service and no pressure sales. Frank came in on his day off to accommodate my schedule! Thank you Frank and Jay for everything! And most important thank you for a great deal on an amazing reliable vehicle! Couldn’t be happier! All the best...

I went to some of the newer dealerships and felt pressured to go above my budget so I decided to check out some of the used dealerships. I checked out most of them out and Red sea auto was one of the first places I went. I assured them that I was shopping around and was not going to purchase right away. The salesmen actually encouraged me to check out the other places which I thought was odd but it made sense after. The sales people at the other dealership were aggressive and not willing to go down much in price. Frank right away told me he could give me a deal and would work with my budget. After speaking to some of the other dealership sales reps I knew where I felt comfortable purchasing from. I highly recommend checking this place out and to compare go to the other dealerships nearby. They listen to my needs and got me in a like new SUV. thank you and keep doing what you are doing.