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Bike Gallery

1001 SW 10th Ave, Portland, OR 97205, USA

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Detailed Information

Place Types Bicycle store
Address 1001 SW 10th Ave, Portland, OR 97205, USA
Coordinate 45.5179744,-122.6833842
Website https://www.bikegallery.com/about/downtown-pg226.htm
Rating 4.7
Compound Code G898+5J Portland, OR, USA

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Reviews

Brian Herold (09/30/2020)

Excellent quality customer service, outstanding business with an emphasis on customer care and support. ud83dude0f They gave me a 10% discount even though I had forgotten to mention it until I saw it on their website, actually I had waited so long they could have very easily said no you should have known about it and mentioned it when you made the purchase but they were ud83eudd14actually really cool about it ud83dude0eI have gotten all of my bikes worked on ever since I started riding again and the transactions and service has always been good, especially Nate in the service Department, he does a great job and makes extra tweaks and adjustments that in all honesty he doesn't have to do.ud83dudc4d just got my bike back today and I couldn't be happier, it rides like a champ ud83dude42

Joseph Hoffman (11/30/2020)

Very friendly and helpful staff. They could have just charged for service and I'd have to keep coming back but they taught me about my bike as well so I could do minor work myself. That's a kind of professionalism and shared passion I'm surprised to see. I'm definitely coming back here for the big work!

Jaimie Lusk (10/29/2020)

I deeply regret taking two of my bicycles to this shop for repair. I had never been to this bike store before, and picked them because they had the shortest wait time to get my bikes returned to me, and I had some important rides I didn't want to miss. My gravel bike was brought in for a tune up, and spent $440 on deluxe tune up and drive train clean up. The seat post was not examined, and was stuck in the frame; had to take back to the shop to get unstuck for an additional $40. I also spent $565.99 tuning up my mountain bike; worn out grips were not replaced, had to go to a shop for new grips. My mountain bike was hit in a rear end collision. The shop evaluated the front wheel as damaged. They rebuilt the wheel with a substandard rim (approximately 1/2 the price of the rim of the original front wheel which was a custom astral wheel with wanderlust rim). I would never have agreed to this decision, especially because I am now going to be reimbursed by insurance at much lower amount. When this matter was discussed after the wheel was built, the shop did not take ownership of this decision. Eric Zugor, the acting service manager, refused to offer to refund the difference of the rims, and refused to give me the name of his owner. I found the mechanics friendly and professional, but can't abide by these business practices.

Jeff Amundson (10/08/2020)

Bike Gallery in Downtown Portland is the best bike shop I've been to. The staff is friendly, helpful, and professional. I bought a used bike this summer when everything shut down and Bike Gallery has not only provided great service, but also taken the time to answer questions and give tips and advice to someone new to biking like myself.

Phaedra Conaway (08/23/2020)

Alex patiently helped me pick out the right mountain bike to get me started in the sport. He is an experienced rider and used his knowledge to help ME make a good choice, not trying to sell me something more expensive. Russell did the same thing for my best friend and gave honest answers about his personal experience with different features of the bikes my friend was comparing. Nathan, in the service dept, helped solve my problem of a recurring flat tire and gave me advice on how to avoid that issue in the future. I am very happy I listened to him as i had a great, worry free ride, at Post Canyon the next day!!

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