Motion Cycling

Showed up after they’d closed and they answered the door anyway. Told them I was looking for a good kids bike 16-20”. They let me in, I bought an awesome specialized 20” that was used. They put training wheels on it and adjusted it per my requests all while I waited.nnGuys were friggan awesome to work with!!!

Chris and his team were great to work with. They go over and above for customers! They have a great selection of bikes and aren’t in the business to sell you what you don’t need. Rich and other staff were great to work with. If you buy a bike from them, they stand by their product and their service!

The team at Motion continue to take care of me time and time again. Now with the COVID restrictions, they are still friendly and transparent about wait times. I may pay a dollar or two more than online, but the team at Motion easily makes up the gap in service and knowledge. Support your local store, and pet the shop dogs when you visit!

I bought a bike from here a couple of weeks ago. After the 1st ride, I noticed a lot of noise from the rear gearing and the rear brake was very hard to pull and would stick when the lever was pulled in. I made an appointment at 10:30 on a Friday to have one of the brakes adjusted and the rear derailleur adjusted. We got there and they had no idea who we were or why we were there, so we had to explain everything again. We were told that if it wasn't done that day, it would be done on Saturday. We were specifically told NOT to call to check on the status, that they would contact us. We didn't hear anything on Saturday and nothing most of the day on Monday. I reached out anyway and was told they were working on it and it would probably be on Tuesday or Wednesday. They are only open from 10-2 three days a week, so that has delayed everything a while. I was told that the repairs could either take the place of my free tune-up, or I could pay the 100+ for the repairs. I asked thek to call me to explain what they had done, but they never got back with me. I called, again, and they had adjusted the gearing and replaced the entire rear brake, including the disc. We asked why they didn't call to let us know that it would be over 100 dollars and not the 25 it should have been. Before I could finish, I was interrupted and told that I am not paying for it anyway since it could take the place of the tune-up. I explained that I understood, but I would prefer to pay for it and keep the tune-up, but its not an option at this point. They said they don't call with pricing for what the bikes will need, they just do the repairs. What? Since we are traveling over an hour to get there and they have very limited hours, we had to wait a few more days to get it. We got the bike and I got on it to take it around a parking lot. The rear gears are still skipping on every gear and its not rideable at all. I contacted Motion and was told that they did adjust the gearing and also test rode it and it was fine. I sent a picture of the crooked rear gearing and explained that all of the same problems were still there. That was several days ago and no one ever contacted me. So I now have a broken bike that is brand new and ridden once that I cant use. I'm going to have to take it somewhere else and pay them to do what Motion was supposed to. I wouldn't recommend these guys to anyone. We were very patient with them and they continued to disappoint. I would also add that Motion had no idea why the bike I bought had mechanical brakes, as that model has hydraulic brakes per all the spec sheets. The whole thing was just weird.

These guys are amazing. So knowledgeable and great personalized service. They even delivered the bike to my home because I couldn’t get it in my car.