RESTOR Group LLC

RESTOR called me before I fully realized the extensive damage I had from back-to-back hail storms. They professionally walked me through the estimation process, kept me informed of all options and schedules, and gave me a quality end result. Very pleased with everything they did.

James and his group were very helpful throughout the entire process. They were able to help with our roof and helped us by meeting with insurance adjusters to figure out if we had an insurance claim or not. Once everything was approved the roof was put on in a week. New gutters within the month and inside repair and painting in that same time frame to work around our schedules. Overall we are very satisfied with Restor and have referred them to many neighbors and friends.

Can I give 0 stars?nnMaybe others have had better interactions, but I’ve never had a worse interaction with any vendor than I just had with Restor who was scheduled to make roof repairs as part of closing on my home. The sellers already paid Restor for the work, yet it took 4+ weeks for Restor to actually complete the work.nnAfter waiting a week after closing and expecting Restor to reach out to schedule the work, but hearing nothing, I called Restor and was told I’d get a call back to schedule. Great! People are busy and I’ll get a follow up. Nope. Three (3) weeks passed with nothing still until last night at 7:00p a crew in an unmarked van pulled up stating they were here to complete the work - no scheduling by Restor, no calling ahead, guy didn’t remember who he was performing the work for since Restor subcontracted the work, the van had no logo or anything for any company. Timing and everything else surrounding the situation was absolutely bizarre.nnFast forward to today when I received an angry call from a completely unprofessional Restor rep asking why I turned the crew down yesterday. Five (5) words into giving my explanation of the situation I was cut off and asked if I wanted the work complete or not. Several more attempts at explaining the situation and being cut off later I asked to speak with the person’s manager. I was told that they were the manager and the only person higher is the owner. I was then denied speaking to the owner regarding the situation and the employee’s way of handling the situation. Instead the owner yelled across whatever room they were in that I “...can find someone else for the work” - super professional again.nnThe same subcontractor shows up today earlier than their window without a warning again. This time they do not knock on my door to inform me they're here to complete the work - they simply set up their ladders and begin working on my house. Not once during the work did they interact with me, even after finishing. I just saw their van pull away down the street and out of the neighborhood.nnI’ve been in the construction industry for years and have not once had to deal with another company acting this way.nnI really hope this acts as a warning for anyone considering using Restor or having to deal with them, and that you do not have the same experience I did.

No help, no suggestions, no follow up. “Here is a form. Fill it out and send it to your insurance company” They did not replace my roof or anything else. They did put 2 very small tarps on it and charged me $350. I ended up paying $250 after calling and complaining. I hired Another company who went above and beyond to get this project done. Not just the roof, but the siding and gutters also.

James was out door to door soliciting today and after I politely explained that my roof has recently been inspected and I do not have need of his company's services proceeded to make about a 47 point turn in my driveway instead of backing out, drove over about $100 of plants, and threw gravel barking his tires. With this sort of behavior when trying to earn business, I can only imagine how little care would be taken once you've committed to working with Restor.nn9/24/19 update: James returned and apologized for the situation from his visit. He also reimbursed me for the damaged plants.