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Carmel Cyclery

230 W Carmel Dr, Carmel, IN 46032, USA
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Carmel Cyclery
Carmel Cyclery
Carmel Cyclery
Carmel Cyclery
Carmel Cyclery
Reviews
Chris “The Brain” Hoyt (06/29/2020)
I'm always a little disappointed in the inventory around bike accessories, but maybe Carmel cyclists don't commute as much with their bikes as other areas.nnOtherwise, I have always found the service here impeccable and friendly. It's the best place to go for bike service and maintenance.
Andrea Lacey (06/22/2020)
Unfortunately since these guys got busy in 2020, they have forgotten how to be organized, follow through, be professional, or properly take care of their customers. We’ve made many purchases with them through the years but will be going elsewhere from here on out. They have become pretty rude.nAfter waiting over a month for a part I was told was on backorder, I found out they never even ordered the part. It took several phone calls and many requests to actually follow up with me on whether or not I was waiting for nothing. Super disappointed. Now I’ll need to start the process over again with a different bike shop. I understand being busy can lead to mistakes and cause stress but offering zero apologies and acting like I’m bothering you with my business is not acceptable. I’ve actually cancelled a bike tuneup on another bike and will instead wait 5 weeks to get in elsewhere.nIt might be worth hiring more help if things are that bad guys. When bike business slows again, or there is more competition in the area, you may regret how you treated people.nWhen I called to cancel the appointment and kindly let them know we were disappointed in our service and felt that they didn’t have the time to offer me good service, they said yep! We’ve been pretty slammed, you can go elsewhere. Didn’t care at all :/
Carson McWhinney (10/08/2020)
Awesome and very friendly staff with a great selection of product.
Jeremy Barnes (07/11/2020)
The worst customer service I have ever experienced...and they still lied to me and bike is still not fixed. They robbed me! The staff was rude and disrespectful and I wouldn’t even recommend this place to an enemy! Never go here for anything! Too many other options to go here!! What a waste of time and money! Huge let down. Would love to know who the owner is! They need to clean house.
Shane Elmore (06/28/2020)
Got my bike fixed early by them. Very pleased with the results and the prices are very good for a bike repair. Would recommend!
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