Key Exteriors, Inc.

My first job from Key Exteriors I had a front screen door install followed by storm windows and rain gutters. All professorially done, with quality parts and quick installation times. I am very pleased with all three jobs and would pick Key Exteriors again to perform any other remodel or upgrading. I did not give five stars simply due to the costs involved. Thanks Key Exteriors.

Bill is a wonderful, easy to relate to salesman! We felt very well taken care of. The installation professionals were very careful, and our door looks and works wonderfully! Key Exteriors is driven to make everything right! Our color choice, our glass and design choice were perfectly executed by the manufacturers. We couldn't be happier!

Hate the door we ordered is nothing like the salesperson said it would be and then the door is so dark you can't even see the details to the stained glass spent a lot of money for a door that brings nothing but sadness. Also the trim outside does not even touch my brake there is a gap big enough to put a key remote in between the cracks very sad would not recommend it again. Called the very next day to talk to manager still have not talked to a manager and have had two appointments with them and no one has shown up hopefully they will tonight

Overall, I was happy with the job Key Exteriors did on residing our house. The quality of the siding and soffit was excellent. There were some details that could have been better, primarily the caulking around the garage door and a few windows. The caulk beads could have been smoothed a little better. Also, the brand of siding underlayment was not what was promised on the original quote. When I pointed this out to the salesman (who left earlier this year), he did not have a good answer. The only issue I have is with customer service. We had two small areas of siding that needed some minor repair because they were bulging after installation. I've made numerous calls to schedule repairs. I've never received return calls except on two occasions to let me know someone was coming to take care of the repairs. The first time the person was a no-show and I never received a follow up call. The second time, the person missed a repair on the side of the house and it has still not been fixed. There are a lot of companies that do siding and customer service can make the difference. I suggest Key Exteriors make some changes in their service department so customers aren't making multiple calls and messages are followed up so we aren't left hanging. I am still waiting on a repair to the side of the house. I put off this review hoping these service issues would be resolved in a timely manner, but they have not.

I had windows and doors installed. My sliding patio door is crooked and very hard to close. Called in on August 27, 2020 and service repair person said he was booked for the next week and he would call me next week to schedule someone to come out. No call so I called back and he told me that there were higher priority jobs and he would call back. So on Sept 22nd I called and talked to woman that said they were booked for months and the service man should not have told me what he did. Then I told her that I was having problems closing the door and the cold air was coming in and handle is now very cooked and I was afraid it was going to break. This is a security issue and she said to go buy a new handle and she was not responsible for my security. So I got pretty upset and said I would file complaint with BBB. She said there was nothing she could do for me. I'm very disappointed. I paid a lot of money and apparently buyer be aware with this company. Bill Kesterkey does not have the right employees in his customer service department.