Bicycle Way of Life

Very ud83dudc4d good. Service. Safe covid19 policy. I recommend it.ud83dude00

Their downtown store is convenient to my work and I have purchased miscellaneous maintenance items and parts over the years. I have found the sales people to be knowledgeable but at times ambivalent and have spent some time waiting for assistance in a near empty store. Over all things were fine though.nnBut then I took a wheel in for rebuilding. I was very specific that I wanted it rebuilt back to original specs. I was told I would get a call with a price and ETA as it would require ordering parts that they did not stock. With in a few days I Instead got a call telling me the wheel was done. I went in and found that, while the price was reasonable, they had not used any of the components I had asked for. The man at the counter was indifferent and told me that they didn't have those components. I was a bit in shock, paid my bill and left.nnAfter some mileage the wheel went out of true which was no big deal as I know wheels can require some fine tuning. Instead of take it back, and, since it bothered me a bit that it wasn't what I had wanted, I decided to go back in and order the parts to put the wheel back to the way it was. I have built most of my wheels myself and figured it would be fun to do it again. I explained the situation to the store rep and asked if they could order the components and that I was willing to pay for them. He was apologetic and told me he would get the parts ordered ASAP and call me when they came in. It has been over a year and no call. I try to be very supportive of local business but unfortunately I won't be back.

Brilliant. Great folks.

I had a wonderful experience at Bicycle Way of Life. I went in looking for a standard commuting bike but noticed the Trek Verve + 2 electric bike in the showroom. I chatted a bit about the electric bikes with the saleswoman but I didn’t want to take the plunge and buy it right then. When I called back the next day, the salesperson, Maggie, remembered me and my name. How refreshing! I went to the shop later and I was able to try it out on the roads near the shop. My partner tried out the Tern electric bike at the same time. Maggie was especially knowledgeable, kind, and courteous. She was eager to help, and my decision to buy the Trek was due in part to her knowledge, professionalism and attentiveness. I have been back a few times to buy accessories and always hope Maggie is working, to either help me out or so I can say hello. The Trek electric bike encourages me to get out and exercise, and will allow me to bike to work and get up that big hill on the way home. By using my Trek I will get back into shape and reduce my carbon footprint at the same time. Thank you, Maggie and Bicycle Way of Life! Wheeee!

Absolutely amazing bike shop in Eugene! I ordered a new bike through them during the coronavirus pandemic and have nothing but good things to say on their customer service and transparency during unprecedented times.