REI

Should be the first and only store for outdoor recreation, fitness, and active apparel. A personal favorite of mine - and many of my friends. Check out their clearance rack for killer deals! Also they stand behind their products and offer a liberal return policy. All friendly, knowledge staff, like Rue!

Loving the way our Eugene REI is handling social distancing! My trip was made easy and even the short wait outside was not bad! Especially because the crew attempted to connect with every shopper and kept it light and fun while we waited. Once inside I saw Employees still engaging customers while making it look easy to observe social distancing. I received great advice from the employees on shoes and saw great examples of customer service in all the departments. My experience was great and I really appreciated the upbeat atmosphere.

Short wait to get into the store because COVID-19 but once inside it was the great service we all expect from REI.nI was in need of shoes, because of the social distancing they were only allowing 2 customers in the shoe department at a time.nAfter a short wait I was served by McKenna, a wonderful young lady with great patience. After several tries we finally found the perfect shoe.nEven with COVID the staff were all attentive and courteous. Thank you.

As always, REI never fails to disappoint. After a recent trip to the William O. Douglas Wilderness, I found my pack wasn't fitting quite properly, so I loaded it up and took it my local REI in Eugene. The attendant was so helpful in making adjustments and weight distribution suggestions. I wore it around the store for the befter part of 2 hours while we finished our shopping. What a delight!

Excellent customer service in every department I looked. I was offered assistance, given fantastic advice and feedback. I love this store and will keep coming back time and time again.