NYC Rentals

Booked a rental for a friend for New Year’s Weekend. At the very last moment, I received an email stating that there was a water main break and that the reservation was cancelled and no charges or penalties will be accessed due to the inconvenience. I was also told that I would receive a full refund. Okay fine although I’m now short over $800. Problem is, I never received an email confirmation saying that a refund was processed. I have been calling to speak to a representative to confirm it has at least been processed. Everytime I finally get someone on the phone and state the problem, I’m placed on hold and the line is conveniently disconnected. I then try to call again to be sent to voicemail and to leave a message so some can reach me within a 15 minute period. I never receive a call back. It is absolutely ridiculous to the point I’m gonna have to take legal actions if this isn’t resolved soon.

Do not make a reservationnI made a reservation a month ago to stay at the end of the year.nIt was canceled before this tool.nBooking.com is selling at the same price double the room ^^nBooking.com finds an alternative accommodation.nThanks to booked 40 nights per night ^^nReally terrible