Residence Inn by Marriott Yonkers Westchester County

The outside of the hotel is decent. the basketball provided for the court is flat. The room they placed me in smelt of fish I was above the dumpster. After i switched rooms I came to a semi stained sofa which was extremely hard and uncomfortable. Towels are rough so bring your own the bed is comfortable but the light fixtures above it are broken. The tub filled up to my ankles as I showered every time. The tile by the sink was off and I nearly cut my foot. the area for coffee was sticky and they provided no creamer we had loud neighbors who were smoking weed. TO TOO IT OFF THEY HAD BUGS IN THE BATHROOM! Absolutely never ever will I stay here again. Save your money and try the one across the street.

When we lost power my husband decided to give them a call and we made a reservation to stay there. The price was excellent. When we got there the location wasn’t bad, the place smelt very good and everything was very clean. The service was okay. Wish the bed was a little more softer lol but it was still comfortable! I also did recommend to a worker at the front desk to have some garbage bags or any bags for the rooms. If anything I would go back there and also recommend it to other people as well!

The worst experience ever, I literately broke down crying at the front desk. I had reservations for a 2 bedroom, to accommodate me getting married. The man at the front desk told me they had me booked for a studio suite, which I proved that wasn’t correct. I was beyond upset. The end result was me getting put in a room in the hotel across from the hotel I was staying in. My family ordered 5 rooms that wasn’t correct, and my room was the only room that didn’t accommodate my guest. I explained to the man at the front desk if I wanted the AVERAGE room that he was putting me in, I would have stayed at another hotel. There was no manager during the over night. This lady came from the property and told me, there nothing they can do but give me a room in the other hotel. The mans excuse for giving my room up was, people that are displaced have preference/ priority over me. If I knew prior that would have happened I would of stayed somewhere else. This whole situation ruined my wedding weekend.

I just want to say I’m very disappointed with the Marriott Company. My family has been staying at Marriott for many years any time for business or pleasure.nMy mother member and I is also member as well who I joined last year but after this I am no longer don’t wanted to be anything affiliated with this company. I made a reservation online back in early July for August 14-16 every year my family and I like to do a huge celebration to celebrate all the family members who were born in August so this year we made a reservation at the Marriott Residence Inn hotel in Westchester County. So last weekend on Friday around 2:45pm I called to confirm my reservation I couldn’t get through to anyone in so I spoke to operator. When I spoke to the operator to confirm my reservation She confirmed that I still have a reservation but I still need to come in even though I checked then I asked her why do I need to come in if I already checked in she express it saying that I still have to come in to check my ID and my bank card and if I don’t come in by 3 o’clock I could lose my room. So I race over there to find out that one of my room was not even ready and to that that wasn’t even true they didn’t need to check my ID and my bank card to see if it was me do you lady in the front Dess apologize and express that oh that “we have new people they don’t know how the rules work so you have to give them time. Don’t worry come back around five or six your room should be ready I’m here until 11pm.” So I confirm that my room will be ready between 5pm and 6pm she stated Yes ma’am and gentleman that was with her also stated Yes, as well don’t worry you’re fine just come back and again we’re sorry for the mix up. So I come back around 6pm like I was told then same young lady who told me to come back was like oh I tried calling you and emailing you. Which at the timeI didn’t receive it and she said yes I emailed you at 4:01pm explain about your reservation mind you I just left that place around 3:55pm. She or the guy never once told me that I know no longer have a room and they put me into a different hotel across the street they don’t even have the same amenities and the rooms are very smaller sizes than what I originally asked for. Offer me a $20 discount which that’s not a discount they were very rude, inconsiderate, and nonchalant about it they had no compassionate young lady just stated she called and I wrote the email explaining situation and I was like but why didn’t you just tell me when you seen me the first time? Her response saying that I reached out to you through phone and email so I ask her to confirm my phone number and email the email was correct but the number was wrong. All she could tell me is that they were all booked/sold out that’s why we put you over there we’re giving you it’s a discount you should take it we’re sorry call the manager in the morning him and you can file a complaint.nThe way that they were talking to me you could tell that they’ve been doing that for a very long time when I spoke to the assistant manager the following next day he sent his apologies said he give me points. But points don’t do nothing after I brought over $100 worth of groceries that weekend so I could cook for my niece and nephew that was the whole point of me staying there because that their rooms suites come with A full refrigerator and a stove. It was not about the money it was about the simple fact is that you could just be completely honest about the situation and give me time to prepare see if there’s other options but she never gave me other options or time. She kept playing this game and I have to keep running back-and-forth. Later than night I checked my email and it turns out I got the email at 4:20pm and it also doesn’t state NO the explanation.nnif you’re wondering my family didn’t stay at a hotel even though they booked a reservation a month and advance they end up staying at the other hotel cross street because they overbooked.

Very Clean and Peaceful!! My Family is pleased with their stayud83eudd70