Trophy Bikes

After reading the reviews listed here, I decided to take a shot at having my bike serviced at Trophy. I'm not sure my experience is entirely unique, but it might be helpful to anyone interested in visiting this shop.nnI brought in my bike to have my wheels aligned. I've been riding an '86 bike that probably needs a lot more work, but since I rely on it for commuting I decided to deal with one problem at a time. Through phone calls and an in-person conversation when I dropped the bike off, I was feeling really good about my decision. They had the work done by the end of the day (nice!) and I could absolutely feel the difference in the quality of my rides.nnAfter about five days and only one ride, I pulled my bike out for a ride and noticed that the rear wheel was locked against the frame. Carried it to the shop, explained the situation to the person at the counter and she was really friendly and helpful and took it to the mechanics. I heard her explain the situation several times to what sounded like a frustrated mechanic, which was a little upsetting but I can understand they've probably got other things to deal with.nnNow here's the kicker, after a few days of riding I can see the wheel is still not properly aligned in the frame. I can't really afford to continue this cycle so I'll be looking elsewhere for repairs.

All around terrible service, rude, and unaccommodating from start to finish.nnI never write reviews.. but something about this experience just rubbed me the wrong way. Here is how it went.nnI bought a bike.. Costumer service was bad.nRode the bike twice.nSecond time I rode the bike it broke.nTried to return the bike.nCharged a 90 dollar fee for “restocking”.nnI paid for a bike that was broken or “unaligned” as I was told. A bike that the Shop themselves put together. When I asked for my money back I got hit with a fee..nnHere’s the thing, if you value costumer service then this isn’t the bike shop for you. If you are someone who is new to biking and you want a little guidance then this isn’t the place for you. If you value convenience then this isn’t the bike shop for you.nnIf you know what you want and know how much it should cost then maybe they can help you. But it’s very likely that they won’t appreciate your business.nnOut of the hundreds of bike shops in the city I just chose the wrong one.

All around terrible service. Frantically had my bike taken in by the staff without asking what service to provide. I was never asked. Granted, I had a flat and they fixed it, I wanted a tuneup. With that said I received my bike in all around worse shape. The chain was so loose it couldn’t be ridden. They also struggled to then tighten up the chain (it’s an ordinary coaster break). There were even some pieces of the tire that were missing when I received it back. So the next day, the back wheel (that they replaced) locked up and i had to walk several miles home from work. On top of all else, at a personal level, they made it feel as though it was a burden to provide service. Even muttered something to the a coworker as they tightened the chain.

I bought the flat repair here and the quality of the tube was so low that it got punctured in less than an hour. Went back for a refund and they refuse and charge me again and the tube was puncture again in less than a mile. Don’t use this service, it’s so bad and the manager is incredibly arrogant. Lost $40 dollars here

In all honesty, this is my first ever review on a business and i read the reviews before coming down i just didnt believe the place/experience would be that bad. Im warning you now save your time. Experience and customer service was actually really bad, i was turned away, seriously. I would write my whole experience but it is pretty lenghty. I think i had better customer experience with Philadelphia Parking Authority(PPA) and that place gives me nightmares.nnEDIT: In response to the response i had gotten. Your recall is incorrect and you haven't even cared to figure out the situation but legit just pointed fingers.You are mistaking me for another customer. I did not even step into your store. I support wearing masks. You have no idea who i am yet you attach me to some irrelevant client/situation.