Little Missouri Inn & Suites New Town

Although the rooms were clean and comfortable, the staff is not the most knowledgeable and competent. We had someone try to come into our room at 10:30 at night without reason. The front desk clerk that checked us in despite us telling her we didn't have reservations, thought we booked our room on overbook.com whatever that may be, possibly that the hotel was overbooked. The front clerk attempted to keep my credit card and had to be asked to return it to me. She was far from friendly and seemed almost bothered. What I find even more odd is the fact that they asked for drivers licenses from my husband and I and made copies. What happened to privacy policies????nnIf this wasn't bad enough, the next morning at checkout didn't go much better. Apparently, the computer systems were glitchy and the manager wanted to speak with us. Would have been great, had she of been around to have the conversation! I clearly remember giving a contact number to the fornt desk clerk at check in,, she could have called..The front desk clerk wanted me to fill out paperwork which included my credit card number. All I can say is do I look that stupid? According to the night auditor this was to protect me from being double charged. By now I'm thinking I shouldn't be charged at all! By the way where was my complimentary hot breakfast? Cancelled due to Covid, perhaps? Would have been nice to know that.nnTo finish my review, would I recommend the hotel, probably not unless the staff can get their acts together and take some hospitality refresher courses!

It's a nice place a little pricey but you get what you pay for

I was ready to give this place 5 stars, but at 7:40am today, there was no hot food. The 9 men in the dining area all seemed to be enjoying their eggs and tater tots, but none for me, so I had to make do with a bagel and applesauce. The front desk ladies were wonderful, and my room was quiet, clean, and comfy. The shower was small but got the job done. Good accommodations for the price, but breakfast was a disappointment.

Check-in process was very friendly and quick. The rooms are nice and kept very clean. Good layout with good tv options, as well. Breakfast is normal fare for this size hotel. Overall, it's a nice location and I'd stay here again.

Called ahead and asked for a very simple request. Just that my mom receive some flowers at check in that I had sent. Nothing done. Ruined the surprise. They just told her the next day to grab them the next day when she called. They offered a 25 voucher. Again disappointment- not given. TV not working. She was told that the maintenance person doesn’t work on weekends. Just generally unhelpful and unfriendly staff. This ruined a birthday weekend for my mom who works hard nights as an ER nurse. We will find somewhere better next time.