Days Inn by Wyndham West Des Moines

Stayed at this hotel a couple of nights in late February 2016.nnThe place was a dump for $90.00 a night. Small rooms; odd odor in the room. Beds advertised as queen sized are really full sized; they're also not that comfortable either. WiFi barely worked.nnI would NOT recommend staying here.

This was my absolute worst hotel experience on record. I understand that there are complications due to covid, but that doesn't cover the issues. The towels we had were more of a way cloth than a towel, we had to buy our own. We had asked for more and we're met with scrutiny of whether or not we had dropped off the ones in the room in the collection bin in the lobby, the main lobby. The floor was stained and dirty, as well as the sheets. I am hesitant to believe they were even cleaned prior to our stay, though the bed was made. The pillows were smaller than couch pillows, again we had to buy our own. And we had some large bugs sneaking into the room in the evening, granted we were on the outside edge but they were coming in from the wall. We had asked several front desk staff about checking out early, had to return to work, and we're told they would get back to us. We called back several times and we're told that they had not received the call back from the manager. It was over a holiday weekend, but if you're a manager you need to expect to address issues with your hotel. And even with all the issues, we checked out one day early and they still charged us for the day. I'll accept that this would be standard, however we notified them 3 days in advance if the early cancellation.nnAll in all, having traveled the east coast and half of the Midwest, this is one of the worst experiences I have ever had at a days in, or any hotel for that matter. We will not be back.

Takes over 10 mins for hot water, bulb for heat lamp gone. Smells like smoke in non smoking. Pool freezing and no breakfast even though advertises it

I held a room online through the Days Inn website. When I went to check in the gentleman at the front desk greeted me and I told him I had held a room. My sister and I waited for him to find the room I had held. We waited 20 minutes and he then said he couldn't find it. So he needed to make a new reservation. My sister gave him her ID and CC, since she had the money anyway, and he could make a new reservation. We expected he'd read the ID and card to make the reservation. He inputted her information I assume and then had us run the card. On my end it said approved and he said it was declined. We checked our banks and we had the funds. Then he asked who I was and who she was and became confused. I tried to explain she was going to make the reservation with her ID and CC. That I was the one who initially held the room, but I only held it with a name, email, and phone..Which he couldn't find, so we'd just start over. He then said we were pulling a fast one on him. That I gave him my CC with her ID and the same with the second card. He must've put my name as the card holder or something so that it didn't match the actual card. We transfered funds so that I could swipe my card instead and it goes through, but he's still upset and says we should have went somewhere else. I wouldn't come here again. Horrible customer service. I just wanted a room to sleep in after driving 11 hours.

I only stayed here 10 minutes. The entire hotel had an odor that sort of smelled like stale smoke. The comforter on my bed had a lot of wet looking stains and burn holes. The tub had mildew all over the bottom of it. The shower head had rust. The odor was getting so bad it built up a taste in my mouth and was making me light headed. The security doors leading into the building did not need a card to enter as they were broke. You also only get 4 travel size pillows to sleep on. Please do not stay here if you can avoid it.