Ichi Bike

FANTASTIC Experience at Ichi today. Staff was extremely helpful & professional, they had parts on hand, fixed it, and put the new parts on right then and there. After having a very bad experience at another bike shop in Des Moines, I took my bike here for a 2nd opinion and to see if they had parts (the other shop said it would be 2 or 3 months before they could get parts). Ichi had the parts & offered to replace them all right then and there. They also looked into my gears (which had not been right after my tune up at the other bike shop) and said it did not appear to be tuned up at all. In addition to replacing the parts, they tuned up my gears as well. My bike was ready to roll in less than an hour. Thank you Ichi for your FANTASTIC service and professionalism! I'll be back for sure!

They have a very nice sales floor and shop! Electric bikes are extremely hot right now, and these guys have the selection you would be sure to check out before buying one!!! My experience at the store didn't go as I expected though. I just went in to see if they had a bolt for my friends bike seat. The gentleman who had greeted me so graciously became irritated and told me I would have to bring the seat in. Which felt like a message to get the heck out of my store! He turned a 180 degrees when I told him I was interested in the bikes! He turned out to be a pretty good guy, and was extremely knowledgeable about the merchandise! So, to make a long story short I left with my bolt and jumped on my own $3000 ebike and headed home!!!ud83eudd13

If you’re looking for a bike shop in DSM, this is the one. I’ve purchased two bikes a lot of accessories to go along with them. Friendly and prompt service. If they don’t have what you need, he’ll have it in a few days.

Phenomenal and knowledgeable service. Purchased a light set for my first adult bike and the owner offered to attach them to the bike for me. After he attached them, he told me that he thought my seat was too low and adjusted it for me right there. I will definitely be going to Ichi Bike for all my cycling needs!

Fun. What a great experience buying a nice ebike. As soon as we came through the door, Dan was all about great customer service, making these new customers seem like we were his best repeat customers. We went back the next day after having been given some great info and advice and a couple of different price point choices. My wife and I are each riding different ebikes, and both very happy with our choices. Thanks guys. We’ll be back, even if it’s just to look at all the awesome bikes.