Sugar Bottom Bikes

This shop has such great customer service, always seeing if you're getting the help you need without being overbearing. It's a hard balance to strike always being there at the ready with any information you want without ever being pushy and they strike it beautifully. Have bought four bikes from them thus far and will continue to be a customer in the future. They also have a great selection of all of the core needs of a cyclist from equipment and tires to bikes and accessories. Also there Intel on local trails both paved and dirt, and the best roads to ride are second to none. Best bike shop I've ever worked with!

It was a pleasure doing business with the folks at Sugar Bottom Bikes. I originally found them through BikeExchange.com as I was looking for a road bike. I spoke with John, Walker, Eric, and Nate. They were collectively helpful, knowledgeable, friendly, and patient as they assisted with the purchase of my bike over the phone. The delivery of the bike came super quick. I would recommend this shop as they have delivered a great customer experience.

Ordered online from them. Had a small problem with damage in shipping and they handled it extremely quickly! Definitely recommend.

Went in for a broken chain. Instead of charging me for labor he found me the replacement clasp and let me fix it at their outside bike station. Awesome service.

I had a pleasant experience at Sugar Bottom Bikes. I worked with a guy named Walker that was very knowledgeable and worked with me to make sure all my questions about the bike were answered, even if he didn't know he looked into it immediately. I would recommend to anyone looking into buying a bike or accessories.nnUpdatenLess than 2 months after I purchased my $1,700 bike 2 spokes broke. I called Sugar Bottom up and they told me to take it to a local shop in my home town. Not the answer I was looking for as it was just a minor fix and I thought they would take care of the issue directly. Instead I ran around to every single bike shop in town and none of them had the right size spoke for my bike. So I got with the manufacture and they had to send me the spokes. I just can't believe that a bike shop could do that to a customer that's only owned a bike for 2 months!