Delta Hotels by Marriott Fargo

I’ve stayed here many times however the last time I stayed here wasn’t the best experience no but one of the very best Night managers that I’ve ever had the pleasure of of having at a hotel!!! He took care of me very nicely and he is the exact reason why I am coming back , and I will continue to come back! His name is Panther...And there’s a very good chance I will make him a job offer shortly.....he is The absolute best at customer service and in my business customer service is second to none !!! So if he’s not here the next time that you come I apologize in advance because I’ve hired him. Sorry Delta your loss is my gain !

We arrived and noticed the room was not very clean, but we were just dropping off luggage and in a hurry. We got back to the hotel late, my daughter crawled in to bed and felt something in the bed..upon further look, there were food crumbs and hair in the bed(also there was standing water in bathtub). We called the desk and they offered to put us in another room. When we arrived at the second room, the sofa was full of something...? The cupboard was standing open, the toilet seat was up and the toilet was dirty(used), as was the bathroom sink. We were so disgusted, we called down and asked for them to get us a room at another Marriott property--the manager told us he would give us a refund and we could call ourselves.(It was now about 10pm). He was very rude to us at the desk, he actually said he would give us another room but it would probably be dirty (there was another female employee at the desk that tried to help, but not much she could do.)nWe then contacted Marriott directly, spoke to a wonderful customer service representative who got us a room at the Element and made sure it was comped. We were so happy to arrive at the Element, it was outstanding, from the customer service to the super clean rooms and common areas. We will always stay at the Element from now on, we have always had good experiences there! We were concerned after being at the Delta, that maybe the Marriott brand had succumbed to a low level and poor standards, our faith was restored at Element. I would be embarrassed to have the Fargo Delta associated with the Marriott name. We are still feeling disgusted by the whole experience.n*I also want to mention that in this pandemic, the pool area was packed, and no one had masks on, they were shoulder to shoulder in the hot tub.(yuck)

This Marriott property has very nice up to date and clean rooms with modern decor. The beds are comfortable and the front desk staff I interacted was very friendly. Thanks for a great stay!

Overall this place was great, attentive staff, great food/drinks, great conference setup, and accommodating rooms. The cons were small meal sizes for the price and the smell of sewage in both public restrooms and hotel room bathrooms. I was not able to experience the pool this time around.

Such a great hotel, clean and fancy! Friendly staffs!