Mystic Marriott Hotel & Spa

Stayed one night and liked it so much booked additional days here. Bad move. Needed a luggage trolley to get my things inside. First nights stay there no issues with them giving us one to load up and take to our assigned room. Second time around a man named TY gave us an extremely hard time getting one. He said they don’t hand them out due to COVID. I said well I was here a few days ago and no issues. He said I am doing as I am told. Not sure who told him this.. because I spoke to management and they said they are absolutely available for guests to use. So going back to us not being able to use a luggage trolley .. TY mentioned someone would come out to our vehicle and assist us. We stood around for 20 minutes which felt like a lifetime no one ever came to assist us. So we were forced to lug our things in ourselves. A tall bald older heavier man saw someone in my party struggling with the items and asked if we needed help. (Not sure how he was going to help seeing how he was already helping someone else) was he going to carry the item over his shoulders and levitate to our room? While continuing to help the other guest at the same time? I walked past him not wanting to engage. He said to me Hi! ,how are you I looked at him and said I’d be a lot better if someone had helped us as I was told someone would. He started talking over me as I was trying to talk. Then he stopped and said what? Of course you couldn’t hear me. If you stopped running your mouth you would have heard me. Terrible customer service. Extremely rude and inappropriate. He should be fired. He is doing your hotel no good. Hire someone who actually cares about there job. It’s not that hard to be polite and friendly. Give it a try. It’s relatively easy! So I bump into this guy again the very next day (wish I knew his name so I can post it and shame him he needs to be shamed for his behavior) he looks at me as if he had something he wanted to say. In an aggressive way. As if he had an axe to grind with me. Honestly? What are you doing picking fights with guests? Shame on you. Would I recommend this hotel yes if this guy gets fired. If not then no stay elsewhere. Save you hard earned money and give it to a hotel that truly cares for your business.

The hotel is very nice. The only thing my wife noticed, was that there aren’t any hooks anywhere in the room, or bathroom to hang wet towels, ect.. Other than that, the rooms are VERY clean and the staff is very attentive.nThanks for a great stay!

I stayed here with my family and had a fine experience except that I saw many people walking around the hotel without masks on, which made me feel very uncomfortable, especially when in the elevator. There are signs posted that mask wearing is required, yet I did not see any of the staff remind guests who were not wearing one. If you are looking to stay here but want to feel safe, I think it is important you know that not everyone is listening to the mask rule.

Tasteful choices in architecture and landscape design quickly assuage any initial doubts regarding its location. With spotless, exceptionally designed rooms and amenities; understated opulence oozes from this well-appointed hotel. A local favorite for good reason.

Great service ,love the decoration and the room ud83dude0d. Breakfast at Octagon restaurant was very good ,Kristie made us feel welcome and was very attentive