CVS

I am immunocompromised. I call this CVS to get my prescriptions mailed to me. This is the 3rd time the same man, processing my order, has failed me. I verified my card was on file and address with him. Asked if he definitely was going to mail them. He responded yes, going in mail. Each time I have not received order, had to call back and ask another staff to mail my order. Today I will be going into talk to manager. There is no excuse for this. Especially when I am compromised and now have to enter the store to resolve issue. Very unhappy customer.

Absolutely horrible. I would give it a negative ratings if it was possible. I made a photobook order which said same day pick-up. I go there about 24 hours after the ready for pick up email, guess what the order wasn't even started. Someone printed the photos on A4 papers and left it like that. The lady at the store was nice enough to let me know that they dont have the printer for it, which mind you neither their website nor the people working will tell you. and I was like how could you not call me for 48 hours if you cant do it and show me the A4 papers. Like you have my contact details, just call me and let me know. The worst part is they just told me to transfer my order with no words on how to do and it took me 30 mins on call with the customer service and now I have to drive to a different location again.nnNext time I have an order, I will go to a walgreens down the road.

Regardless of the time I call during the day to check on a prescription I have to wait on the phone longer than 16 minutes which is insane.nnAnd I have to call to make sure they have “received” the medications from my doctors because I went to pick up medications once at 4:00 pm (waiting an hour and half after seeing my doctor cause I understand medications can take awhile to make sometimes) and the pharmacy claimed they never received anything.nCalled my doctor who sent it again, I waited 15 mins since the pharmacy told me it can take awhile to process. Called the pharmacy, told me they didn’t have it, called my doctor who sent it again. This time I called around 25 mins later, they still didn’t have it. Called my doctor who then called the pharmacy and then I was told oh wait they do magically have it. But now it’s going to take a few hours to make and would be ready at 9:30 pm Oh and by the way, when I went to pick it up at 9:30 pm IT WASN’T READY. I sat there for another 30 mins. There were 3 workers and no other people waiting at the pharmacy just me.nnThat night I ended up in the ER. Overall a horrible experience and it’s just never gotten better. I’m going to be switching CVS. I’ve never dealt with such poor staffing or work ethic I honestly don’t know what to call it. This was all just absurd.

Never had a problem. Service is quick and the staff is friendly and helpful.

Do not ever use this pharmacy!!!! They are all unbelievably incompetent and unprofessional. They gave me the wrong information multiple times to resolve an issue they messed up to begin with. Alyssa gave me the wrong information to resolve the issue. Every other staff member that spoke to me has been insensitive and unprofessional. My next step is contacting the better business bureau.