Rodeway Inn & Suites Branford - Guilford

Friendly staff, great rooms for the price. No frills, but exactly what we needed for a peaceful night sleep on our road trip. 10/10 will stay here again!

TL;DR - worst place to stay, avoid at all costs.nnI don’t think I’ve ever written a negative review of a hotel before, and I’ve stayed in some real dives, but this place and the manager specifically take the cake for the worst experience in travel I’ve EVER had.nnMy wife and I were staying just one night on our way to Mystic, CT where we were going to spend a long weekend. Booked weeks in advance, non-refundable (rare these days) and I even called earlier today (around 4pm) to make sure that we could check in late, around 10pm. The person on the phone said no problem as long as we had a reservation already.nnWhen we arrived around 9:45, no one was at the desk. The manager was in a little office, clearly visible but not acknowledging our presence. My wife says we need to check in, he slowly rouses and says “no reservations”. I state we have prepaid reservation. He says that due to the tropical storm, the computer is down and we need to call Expedia to cancel and that we need to pay cash for a room. Huh? He said Expedia was aware and should have contacted me. I said they didn’t and furthermore I called HIM not 6 hours earlier and he said there was no problem with my reservation. He said it’s not possible, the computers have been down all day. Ok... he kept getting irate, implying it was our problem for booking with a credit card (!!??!!) and my wife had to calm him down.nnI called Expedia, they had no report of this but thankfully got us another room at a much less divey hotel that we had to motor to ASAP as their office was closing in 30 Minutes as it was nearly 11pm at this point.nnListen, s**t happens, I get it, but there’s no reason for a hotel manager to act like this guy did. Totally unprofessional, and makes me never want to book ANY Rodeway Inn again. I wish he had told me before I drove hours into CT, and I wish he handled it better and not try to bend us over a barrel to pay cash - it was sketchy as hell. With everything going on in the world, many people are having much worse experiences than we did tonight - but that doesn’t mean we’ll forgive this behavior.

For the price the hotel was great! The bed was comfortable and we were pleasantly surprised by how nice the couch was. The water pressure is great and hot water did not run out. We didn't get the chance to try the breakfast but found the coffee maker, mini fridge and microwave in our room to be resourceful for our quick trip. Don't hesitate to book a stay here, you will not be disappointed.

Very friendly and helpful staff, rooms are excellent, my favorite part of my stay was the shower, lol, being a truck driver, my truck broke down and I was hot and sweaty so a nice room to relax in and a wonderful shower was awesome, thank you for the room

Easy access to highway (North and South bound), roomy with a couch and 'eating' area. Disappointed breakfast not included even though it says in the info folder. Luckily a good Diner is 2minutes down the road!