Quality Inn East Haven - New Haven

It was a very Low Quality stay for few reasons:nn1) we were in a non-smoking room and when we walked in our room there was a very strong (and all-night lingering) odor of cigarettes.nn2) the shower drain was clogged and proceeded to spew out some dark debris (Dirt? Worse? See picture) that was likely blocking the pipes, so half our party wouldn’t even brave a shower.nn3) the remote for the TV didn’t work besides turning it on and off and there was not even a manual override on the TV itself (oh, I forgot, the volume worked too).nn4) when I brought these issues to the attention of the front desk (mainly so that we weren’t charged any incidental fees for the issues), they just said “oh, we’ll make a note of this for maintenance...” [end of discussion]. I will say, they were kind and friendly in conversation, but that doesn’t change the fact that nothing was done to reconcile the problem(s).nn5) And finally, it was a decently expensive stay (~$150 for the one night total after fees and whatnot for a two double-bed room). Though I don’t think the issues we had, or lack of managerial reconciliation, should happen at any hotel regardless of cost.nnI will say, the cleaning staff clearly did their job exceedingly well as the room was well presented when we walked in (the issues we found were most likely not their fault). Also, the breakfast in the morning was a nice plus, so we left on a good note. I will finally also mention that we have been there a few times in the past and have been happy with it (and returned, clearly).nnUnfortunately, we won’t be staying there again.

Nice clean motel with great staff. They offer short term and long stays.

Excellent stay! Nice room and friendly employees. The employee at the front desk Manny was very helpful.

For a 2-star hotel it is decent. Beds and pillows are super comfy. BUT expect a 2-star hotel. Reason for my review today is because me and my family booked a day to go to the pool & was told that only 10 people are allowed due to new covid-19 protocols. Was told you need to check in the pool log to reserve a time for a time slot of 90 minutes but while in the pool it seemed like everyone and their mothers were going in the pool. I roughly counted 27 people including kids!!! The same people were in the pool for WELL over 90 minutes. Obviously no one was checking in with the pool log and the workers were oblivious.

A little past it's prime. Small room. Very small bathroom. Severe back pain after sleeping on the bed. Very small TV. Supposedly has wifi. Could occasionally connect, but couldn't even check my email. Oh well. You get what you pay for...