Zane's Cycles

I was very impressed with the staff. I had to get a part for my stationary bike and they were incredibly helpful and polite. I can't remember the last time I got such good service. I will definitely go back this summer to get my bike tuned up!

Fast shipping to the store. Young man who helped me to fit the bike in my car did the best he could to make sure it fit in my car and it was safe to drive it home. Only complaint is the bike don’t have the stand on the side to keep the bike up. When I called the store they told me it’s not included! I’m surprised as it should be standard for all bikes. All than that I had a good experience. Thank you!

My husband and I stopped by Zane’s this past weekend with two old bikes that needed inspection. Did we need tires etc? Chuck was phenomenal! So knowledgeable, helpful, and articulate ! He even showed us how to properly install our bike rack that we had bought from Zane’s some years ago. Super helpful. Looking forward to going back to Zanes.

I enjoy a good bike shop as I’m an avid cyclist. Zanes has always been attentive and friendly whenever I shop there. Tune up for my bike was $20 and was finished in 15 minutes.

Surprisingly disappointing experience. Am in the market for a new bike and since I had a good experience here a few years ago, (I hate shopping and they made it quick and easy), I wanted to be a repeat customer. I had a pretty solid idea of what I wanted and was willing to spend, ( $1500, but could have been upsold to $2k), so walking in door my expectations were that they’d work with me to help select the best option, sell it to me, (meaning “order it for me” because I correctly assumed they’d have nothing in stock due to Covid), and I’d be out the door in 15 minutes. I was going to buy, not shop.nDidn’t get the salesman’s name because he didn’t offer it, which isn’t surprising given he seemingly had no interest in selling me a bike. I told him, I’d bought from them before but he didn’t offer to look it up so we could find something comparable, and never asked me what my budget was. He showed me the only bike they had in stock, and it wasn’t for me. That was pretty much the full extent of his effort I told him I expected I’d have to order something and wait. When I asked him about how leads times have been the tone of his answer came across as him trying to dissuade me from making an order, (wait times were in-line with what I expected). Still, I was ready to go through with a purchase so I asked him about choosing something and he told me the best thing for me to do was look on the web, (but, he said, the manufacturer’s site, not Zane’s because it’s a mess). I thought his attitude might be the result of having wasted time on people who aren’t serious buyers, so I made it clear I was fine with the wait and that I expected to pay when ordering, as I’m not the guy who goes to brick and mortar stores for advice then buys online. It had no effect on him. I should add that the problem wasn’t that he was busy, I deliberately stopped in the middle of a weekday when they were slow.nAt that point I’d had enough, was going to plead to buy something and flat out didn’t want to give him a sale, which is out of character for me. To summarize, I planned stopping in for 10-15 minutes, spending $1-2k, while making minimal demands of the staff, but the customer service was so unhelpful and ultimately off-putting I wasn’t able to do it, (Not even sure he would have place the order if I pushed). Again, very disappointing, (and annoyed because I hate shopping and still need a bike), not sure if this was an isolated problem with a single employee or a reflection on the business as a whole.