Comfort Inn & Suites

I purchased a specialty room for a special occasion. The room was dusty and smelled like cigarettes despite being a no-smoking room. We don’t smoke so the smell was very strong, especially in the bathroom. Smoke alarm batteries happened to die the night we stayed and woke us up at 5 am because it wouldn’t stop beeping. We tried taking the batteries out and it wouldn’t stop. Called the front desk, all they said was take the batteries out. We ended up having to take it off the wall to get it to stop and put it out in the hallway to get some peace but could still hear it beeping. We figured since we couldn’t fall asleep we would go have our complimentary breakfast. I was extremely disappointed as it was just a frozen breakfast sandwich and granola bar. I booked with comfort inn specifically because I like their complimentary breakfasts. So when I saw this I was upset. And to top it all off, our specialty room was 10 feet from the lobby so we could easily hear guest coming in and out and chatting in the lobby. We tried to talk to the manager as we were leaving he said he couldn’t do anything for us and had no sympathy whatsoever. I will never stay here again and I recommend everyone else steers clear of this place. Waste of money.

Do not stay if you have children especially if they tend to have tantrums or have a disabilities! We have been staying at this hotel since Mid-September with our 7 children ( 2 children have disabilities which make them non verbal causing them to often express themselves in non age appropriate ways, 1 child is 2 years old and has the typical 2 year old tantrums, 1 child is a typical 5 month old baby and lastly our 7 year old who is experiencing behavioral issues and throws tantrums most of the day. Prior to choosing and making a reservation at this hotel, we contacted the hotel and advised them of the normal noise level of our family due to the above mentioned issues and were advised that it would not be an issue. So we booked 2 conjoining rooms with an open check out date until our new housing is ready for us to move in. Until recently we had no complaints regarding our family. Then starting this weekend we received a complaint shortly after making a complaint about smoke coming in our room (please note we have 2 family members with severe asthma). The first one came via the manager advising of noise complaint regarding slamming doors and yelling ( combination tantrums from the children that has occured every day of our stay) during our conversation several guests slammed their doors. We tried to advise the manager of the above issues and how we try address and bring the noise level down when it starts, but he did not want to listen to us only and advised us to keep the noise level. We decided to stay anyways and hoped that no further complaints would be received. Instead today right after making another complaint about smoke in one of our rooms, the front desk agent came banging on our door to advise us no one is smoking in any of the rooms and then told us we need to leave, because he keeps receiving complaints about our family. We tried to explain about the children and he could see and hear our 7 year old throwing a tantrum. Please note that it was about 4 pm and we had extended our stay until October 29. We asked when we had to leave by and he stated we need speak with the manager in the morning and left. We called the front desk and asked for more information about when we need to leave and advised that we need time to locate a new hotel and move everything out while trying to virtual learn 3 children. The same agent advised us that he can not make a decision himself that we need to wait and speak with the manager in the morning. We asked about a refund being issued to the card, because we had extended our stay until 10/29/2020. He then stated we can stay until 10/29/2020. When I questioned how he can make that decision without the manager, he got upset and again told me to speak with the manager in the morning and then hung up on me. Definitely not a way to treat a guest!nWhat I do not understand is how the noise of children crying or throwing a tantrums is more disturbing to others than a party in the hotel parking lot that went on most of the night for an entire weekend during which the hotel staff were made aware of and most attendees were not wearing masks (please note that the police even showed up, but left without breaking it up.). In addition, this past weekend a whole bunch of cars (none of which seemed to being staying the night at the hotel) sat in the parking lot revving their engines with people talking loudly until past 1 am and were blocking in our vehicle at one point but no one went outside and said anything to them.nWe try to be as quiet as possible and try not to make complaints about other guests (mostly only when it is a health issue), but you can not control the fact that babies cry, disabled children yell and throw tantrums and our 7 year old has behavioral issues and throws tantrums most of the day. We try not to ask for too much (we only ask for items for our room every few days and only because they only give us a few days supplies at a time.). We are very disappointed that our stay has become so stressful for us. We will complete another review at the end of our stay.

Regularly, this Inn would have offered: complimentary breakfast, a fitness area, and a lounge for the guests. However, despite that, the visit was great. The room we had had one of those old time, connecting doors. (Photo) It was super cute, chic, and rare! The rooms were clean. The service provided by Carlos was fantastic.

In general it was ok. With that being said the big area where the stay was lacking was in general building maintenance. The front door was actually off the tracks. The front lobby was filled with boxes. The elevator floor was quite dirty as well. The walk to our room wasn't great either. The carpet was missing sections and stained. There was an outlet missing its face plate showing wires. I went to the vending machine later in the night for a snack and it was unplugged and in a pool of standing water. The room was ok and some of the problems were resolved by the time we left (the door and the boxes) but overall would not recommend.

Would not refund my money and when I called to speak the the manager he yelled at me and hung the phone in my face after telling me he's trying to run a business