Map
Detailed Information
- Place Types Lodging
- Address 778 West St, Southington, CT 06489, USA
- Coordinate 41.6087404,-72.8998178
- Website https://www.marriott.com/hotels/travel/bdlst-residence-inn-sout
- Rating 4.3
- Compound Code J452+F3 Southington, CT, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Being an ambassador elite member with Marriott and staying with them almost all year round for the last 5 years, this was by far the worst customer service I have experienced. The receptionists were very rude and unwelcoming for no apparent reasons. I wouldn’t recommend staying at this hotel unless they change their staff.
I stayed 3 nights with 2 friends in a 2 bedroom suite, was a very bad experience. The moment we walked in, staff was not welcoming, no one to help put our bags on the cart (which we had to search for). No room service, atleast place towels and clean sheets the next morning by the door if they're afraid of covid. Our cost included $20 worth of breakfast, received nothing. Just bad customer service. Worst marriot I've ever stayed at.
The only thing that needs to be done very soon, is that the entry door by room 126at the end of the building closest to Dunkin Donuts MUST be fixed. You can't enter with your door key, and it's very inconvenient to have to walk around to the main desk in order to access the building.
My family and I love this place! The staff is nice and the rooms are clean. Although the prices are a little expensive for what you get, but still very reasonable. The breakfast here is very good and the pool is really nice! My family and I come here very year and enjoy it. I would recommend this place to many other people!
Horrible customer service. Extremely unprofessional. We had a wedding so we needed a lot of help and the guy who was at the desk was looking at us like we were there for free. He looked like he doesn’t even want to be there! Never stayin there again.
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