CVS

Went through the minute clinic drive through & Christina was really helpful & nice

As it had been so long since my previous visit to this store, and the store I usually go to was out of stock of a couple of things bc they're so busy, I decided to try this store again. That was a mistake. All this time later, the store is as awful as before. Extremely rude unprofessional insolent service, and, as the saying goes, the fish stinks from the head. When I called to notify the manager, who was identified as Steve, he had no interest. That would explain why he has employees who provide such bad service. This is definitely a store to avoid. You don't need the aggravation, especially with a Walgreens right next door. Also, the store is not open 24 hours as the picture indicates

Brandon recognizes me when I come in, and I am very new to Wethersfield. I think he recognizes me because it is not always a smooth process with me. I get confused. Things that are obvious and make sense to others, don’t always make sense to me right away. I told Brandon this at the first sign I was having trouble, and he was very kind and very patient. So important to me.nnUnlike James (Jim?) I also told him I get confused. Instead of patient he was exasperated. It makes me sad. There were customers behind me and Jim was very impatient. One solution would be to have more than one cashier available. Or tell your customers they can pay at the pharmacy. I, too, am a customer. I love your store. I don’t know how much more rudeness I can take from Jim.nnPart of the problem may be that I look like a vibrant, confident, middle aged woman but I know my mental and intellectual limits. ‘Jim’ should be patient with me know matter his assumptions.nnPharmacy is rarely a smooth process. I can see they are overworked and what appears to be short-staffed. I went to the Rx from the emergency department on crutches. I’m 63, and have never used crutches. It was not pleasant. A pharmacy tech asked me to make myself comfortable and my meds are being worked on, (I’m ok with them saying that although it is rarely true.) I sat. Rx was busy as usual. I am never in a hurry. I’m retired. I’m in quarantine. Where am I going? ud83dude0c As I sat there, I was asked by a different person my name. I gave it to her. As she fiddles with the keyboard she calls me up. I freakin get there, on crutches, and she says we have three ready and working on one...I know that!! It’s why I’m sitting there. I don’t need someone to call me to a counter to see if I need help. I can make my needs known.nnI’m new to Wethersfield. I like the store although it’s very small. I have had good retail experiences since my move here, except for CVS. I hope it gets better. Even though there close to each other, Walgreens is closer to my home.nnI’m happy when I see Brandon as I walk into the store. But that’s not enough for me to put up with what really should be a stress-free experience.

If they are going to do testing and use the other lane then please update so i can hear what is being asked.

I like that it's very spread out and spacious.