Homewood Suites by Hilton Hartford Manchester

Stayed here for 5 nights. Our suite was great; clean and spacious. No complaints there. There were kids and adults running up and down the hallway. People smoking weed in the parking lot. Loud music for 3 nights straight. If I had not prepaid for my stay I would have left.nnThen I left my key in my room when I went to go smoke. The front desk staff member, Alberta, refused to let me in my room. She asked if I had ID, I told her it was in my room. She said it was hotel policy that I show her ID before she would let me in. Mind you it is about 2:30 am. Then she was so rude and disrespectful that she said to wait in the lobby, in my pajamas, until her general manager got there at 7am.nnI'm a Hilton Honors member too.The Hilton has definitely lost me as a customer ud83dude15!!! Thank Alberta... I'll stay at the Marriott in the future, I know that they'll never treat their customers this way. So, to others be forewarned. My personal experience is why I rated this particular hotel 3 stars.

Hotel is Beautiful!nNice, clean, spacious and did I mention it feels like you're in your own home?? ud83dude0dWe stayed one night and didn't want to leave. It was a nice little resting getaway!! Pool was clean and night was nice and quiet! ud83dudc4dud83dudc4dud83dudc4dud83dudc4dud83dudc4dud83dudc4d

It was a great trip. Room smelled nice and was very clean. Will definitely stay if I'm in the area again.

I am a frequent business traveler who has traveled for years and stayed at many different hotels. For the Hilton brand of hotels specifically, I am a Diamond Member who has stayed at more Hilton branded properties than I could count. I was at this Homewood Suites for two nights. When I checked out of this property I began to suffer from horrible itches (see photos). I have no allergies, and have never had any allergic reactions in the countless Hilton branded and other brand hotels I've stayed at over the years, and I have also never had to deal with something distressing and traumatizing as this. I am an incredibly busy person, and a majority of my days are spent in rural areas of each state I visit, so visiting a hospital to figure out what was happening was both near impossible for me, AND also with a pandemic going on hospitals are last places I want to visit unless it's life or death emergency. I strongly feel I was ravaged by some type of pest; bed bugs, dog fleas, or whatever. Management claims the room was inspected showing no pests, and a copy of the inspection was provided, but for all I care the room could have been cleaned and sorted by in-house staff before said outside inspector got it it. The reason for me leaving this review is to inform the public that I left this property with a very traumatizing experience, and scratch scars on my body that are starting to give me mental anguish. Travelers take from this review whatever you may.

Check in was at 3. We were told the room wasn't ready until hours later. Shower took 15 to 20 minutes to warm up.