Goodwin Hotel

I made reservations for one of the larger suites, The day prior to my arrival with family I was given a quote for my room and asked for a card number which I suppliednnUpon my arrival with a sick parent who I thought I would treat probably for the last timennI was told the hotel restaurant was not in service because someone else rented the entire restaurant, I thought ok We intended to do some eating at Some street shops we used to eat out many years ago anyhownnBut when I asked where is parking I was told in front there is free parking if there’s any spots available, if not , there was a parking building on the next block over and it was $30 per nightnnThe room was nice it was large things appeared to be clean , However when it came Time for everyone to take showers the hot water was sketchy at best, I called the front desk and they sent someone up Zoe it was late at night a service person said they were going to inform the front desk and give us some kind of a break on the billingnnThat never occurred and when we were loading the vehicles we noticed tickets on our windshields Which once again the front desk said they would speak to the manager because we were in fact misinformednnThey never made good on the promise to help resolve the ticketsnnGiving that it was on the weekend and it was not very busy at any point at the front desk I think things could’ve been explained and handled better for the price that I paid for one evening so I most likely will not return or refer this hotel

I reserved a room via telephone as I wasnTransporting my very Ill mother back to her home state of New York city and I wanted to show her a very nice time, being that it was going to be her last visit and first and only time she may need her grandchildrennnI was not told the restaurant would be close to us because Some high priority guest that rented the restaurant I rented the largest sweet and when we got in late that evening I was unable to take a hot shower because there was no hot water, not to mention I was told that free parking was available in front of the hotel I need to wake up to two parking ticketsnnAnd I’m pretty sure the price I was quoted over the phone was not the price I paid at the end it was elevated.

Beautiful Building!! The interior is amazing!! Very happy with the price. One night stay under $150. Great location. Very clean, key cards elevators. No parking lot, or private garage on site. Overall a wonder place.

Beautiful hotel with so much character! Loved the rooms and would definitely come back! I had a tough time booking a room as the woman at the front desk was not very friendly or helpful so I was a little worried going into our stay. When we got there, that particular woman was not there and the two ladies who did help us were amazing!

Excellent service, comfortable rooms, friendly staff, and bangin' coffee bar located on premises. Not only did the manager at the coffee bar make excellent espresso drinks, she got to know us a bit and provided personalized suggestions on things to do in Hartford. Thanks Goodwin for making my first visit to Hartford so comfortable and pleasant!