Best Western Plus Regency Inn & Conference Centre

Evening staff not very friendly. She kept walking away while speaking to us. Was not very clear in directions to room in next building over. Had to ask another guest. Got to the room was clean but had a chemical smell. toilet did not flush. Called down and she actually asked if we would like it fixed desk clerk in the morning was awesome. Housekeeping staff was very nice. We got a refund for second night because we didn't stay.she called and made arrangements for a room at the other best Western. The second location charged less for a room. Will never stay at clear brook location again. Aldergrove is much nicer.

Every thing was good but the coffee!nNo brewed coffee, just terrible tiny filters in the room. Close to the highway so constantnTraffic noise, otherwise nice renovated room with No carpet .

We had to keep calling room service to make sure we were topped up constantly. Whether it was towels, coffee, condiments, or garbage bags.nnOther than that, beds and pillows were very comfortable. The veranda with table and chairs were a bonus as well as the little kitchenette with a mini fridge. Reception was very friendly and courteous at all times.nnA great location and within walking distance to downtown area and Harbour! Lots to see and do ud83dudc40ud83dudc98

We came to this hotel after working long day in Chilliwack. I already booked this hotel in advance so coming late at night, I was met by Nina at front desk and before anything she said don’t make noise in room out of nowhere. Felt like 1 star motel. After that she denied our stay for no reason. Even security guard that came was so confused that why she’s denying stay. Tried calling best western number but they told me to call in the morning so we had to sleep in our van for entire night after not getting other hotel. Have the whole interaction on video camera and thinking about lawsuit. Don’t bother wasting your time and money here.

I lived there for work about 2 months or a bit more, and I come back some times.nnThe staff is friendly and they do house keeping even during covid times. They were always very helpful with all the packages I received and opening and closing rooms for the team.