The Tandem Connection

Snack shop, bike rentals, etc right on the Montour Trail

The Tandem Connection offers, sales, rentals and bike repairs. Their prices are competitive compared to other sales and service shops in the area. The have top notch customer service. I had a wheel re-spoked and true-d as wheel as had new tires put on recently. Turn around time on the work was quick and the guy just gave me some spare spokes when I asked about sizing to buy a few spares for myself. The staff will spend time with you if you have questions or want to look through the selection of bikes. They kindly answered any questions I had and we're just generally pleasant people. Will be going back for any future maintenance needs. To top it off, they sell some delicious ice cream and have some food from a vendor regularly. Super conveniently located right along the Montour Trail, I definitely would recommend.

One of my favorite places! Hailey and her father the owner are the nicest people you could ever meet! So glad I have found this place. They also have delicious ice cream after you bike on the trail. Visit here a few times a week.

My Daughter called 2 days prior to coming there and explained that my son had M.D . They assured her they could help find the best bike possible for my son . When the entered the young kid was extremely rude to my daughter when she asked about the bikes . He said ( did you not read the big sign you get the bike over there ) ! In a very abrasive tone . My Family then walked over to where he pointed and again told them that my son had MD and they just want to see if any bike was suitable for him to ride . The owner ( manager ) ? Said oh yes sure we will get that for you . Went in and sent the rude kid out to help them . He explained nothing to them about the bikes or what the had to offer . At $40 a rental you would think you get some sort of assistance . My son was not strong enough for the bike they gave him . The entire point of going there was to see if there was a bike he could handle but was met with total lack of consideration or empathy for a disabled person to even try to offer an idea or suggestion . My daughter went back in and asked for a refund since they never used the bike . The owner asked her .( can you tell me how him having MD is my problem )??? Who in there right mind says that ? My daughter then told him to do his research on MD and then ask her why it’s his problem and as my daughter is standing there visibly shaking with tear streaming down her face . The owner proceeds to say well I thought he be better off in a different bike . I’m not sure what she told me the name was . The point is the were made aware said yes come on out we can see what best suits him if any . Treated them all like they had 3 heads ! And the owner let the ignorant , uncaring , abrasive young kid take care of there needs . That’s how you run a business ? What was to be a fun day turned into a nightmare and total ignorance for human beings . ! I would and will never refer this place to anyone . I called and left a message for the owner Dave !! ! Or manager what ever he is to return my call . With a very nice young lady . Haven’t heard anything back . I figured I would not . Maybe if he receives a letter from a lawyer on how to treat people and teach his employees to do the same this will be resolved! I’m not blaming them for my son not being able to ride a bike . This was the point of the trip to see if there was a style of bike that he could ride . I am blaming them for total disrespect to my daughter , son and family !!!!! Horrible social skills , horrible business management , total lack of respect to the disable ! I could go on and on ! I think I made my point .

The person, Dave , was super sweet and did a great job on helping me to buy right rack on my bike and he fixed it. He is very particular and makes sure that all is ok with bike , he put extra effort to check my whole bike to see if any issues . 100% recommend