REI

Is there not a zero star option? I am sick and tired of being forced to wear a mask. I have asthma and I am claustrophobic. I have a doctors note and my medical condition should be none of your business. How is this legal in any way. ENOUGH IS ENOUGHnI really wanted to buy my daughter’s backpacks today...nnOne week later and still no response from anyone at this store... 10/15/2020

Doesn’t care about worldwide pandemic Highly recommend another retailer plenty of them out there. They don't really care about you or your health and exposing you and everyone you come in contact with covid. I ordered a jacket online the week of thanksgiving it came and didn't fit right so like most companies called to exchange for the correct size. It would have been easy if I didn't use a gift card but since I used a gift card really didn't have any choices except go to the store and do an exchange to get it before Christmas and not just lose the money on the gift card. You can tell the companies that care about customer this is not one. (No price matching. Spent hours on the phone trying to get the right size, had to call back to get a return label) Never use a gift card unless you want a hassle better off giving your business to retailer that cares and understands we are in a world wide pandemic maybe REI doesn't believe this is real.

Nice and clean location well stocked. Knowledgeable employees. Izzy was great! Found everything I needed and more.

Always friendly and helpful staff. Good COVID to protocol in place. Lots of clearance deals.,

Rude employees. Was fully interrogated by an angry lady outside of the store as to the purpose of me walking into the store. I can't just browse anymore?nI'll stick to the Southside location from now on.