PRO BIKE+ South Hills

I just purchased a bike after many years of not riding. Dave helped me and located a Diverge Specialized, which is perfect for me. He also took lots of time to explain everything I’d need to know to get going with bike riding again. He went above and beyond, even installing my bike rack into my car in 35 degree temperature. I cannot recommend this store enough. They really care about their product and their customers!

I have one had a bad experience in a few bike shops in my life. So there are a lot of shops I'd still visit. I've never shopped with PB+R nor purchased a Specialized before in 26 years of riding. After searching for a very long time for a new 2021 StumpyEVO I was forced to widen my range to find one. Dave answered my call, was very helpful and very responsive to my following messages attempting to purchase the same day. So far as to use some of his personal time after work for a delivery of the bike just before the Thanksgiving holiday which kept me from using my dwindling PTO to drive the 10 hour round trip in an evening then morning. Nothing but good things including follow up calls and info. Aside from the great sales and customer service the shop mechanic ran through the bike meticulously. I wrench on my own and know when it's been slapped together or when time was taken to make certain it was in the best riding shape when it left the door. Kudos to Dave and his team. Very happy customer.

Had a new chain put on bike, took 4 weeks to get done. Finally get bike back and realize derailing not adjusted. You would think that a simple job like that, that this would be part of the job. Took bike back next day and was told that there was no mechanic working that day. You would think that if you are backed up 4 weeks to get work done. Maybe you should have a mechanic working every day to try and keep your customers happy. Maybe even hire another mechanic. Long story short. I checked bike back in thinking quick fix. Call a few days later and told not done. “No one to look at it, to busy, to backed up, check in a day or so.”nCalled a few more times and told the same B.S.. After 3 tries to get this simple problem fixed, I realized they put me back on the bottom of the repair list. Picked bike up today, not waiting another 4 weeks to have them turn a couple screws that should have been done with chain replacement. Thank god these people don’t work in a MASH unit.

Just want to give a shoutout to Pro Bike south hills and Dave Masse...nnThey had the specialized I wanted in stock, made the deal happen for me with all of my questions In between which really helped me understand my setup, bike wants and needs!!nnDave was extremely professional but so down to earth , I didn’t feel like I was bothering him like I’ve gotten at some placesnnThanks again

I typically have my road and trail bikes tuned and serviced at the South Hills Pro Bikes location on Ft. Couch Rd. Today, I was selling a road bike, needed to have the cleated pedals removed, and didn’t have the correct tools to get them off on my own. I talked to Dave, who quickly removed the pedals (at no charge) while I waited. Many thanks to Dave for this outstanding customer service! ud83dudc4dud83dudc4d