The Urban Cyclist Denver

I've tried several times to stop by this place for one thing or another and it's never open during posted hours. Seems to be a problem others have had. I'd encourage anyone considering doing business here to check the reviews here and on Yelp reviews first.

I purchased a bike from UCD last April as a birthday present for my girlfriend. We'd been bike shopping for weeks, so we were excited to find the perfect bike at a local shop in our neighborhood. Darrin, the shop owner, told us delivery would take about a week.nnInitially, we were patient as one delay led to another, but after three months of countless calls, emails, and trips to the shop, we gave up and asked for a refund. Again, we were patient as we waited over a month for the refund, but after the fourth time we were promised the refund was on its way, we gave up and decided to settle the matter in court.nnWe won in Small Claims Court this morning, with the judge ruling in about five minutes - small consolation given all the time we've spent just trying to get our money back.nnWhile I have my suspicions, I'm hesitant to accuse Darrin and the UCD of outright fraud, as admittedly, there are some great reviews from other customers. What I do know is this: Darrin is a liar, and it comes very easy to him. One day he would tell us the bike arrived damaged, the next day he would say it hadn't arrived at all. One day he'd say import tariffs were the problem, the next day he'd blame a new employee. When we questioned him about his ever-changing story, he claimed - and I couldn't make this up even if I wanted to - he was jumped by neighborhood bike thieves and couldn't think properly after being hit over the head.nnIf you make your purchase and leave bike-in-hand, I'm sure you'll have a decent experience. If you make your purchase and have to wait, know that my experience isn't unique, and you're in for a long, extremely frustrating, ride (pun intended).

These guys were awesome to talk to and work with. They stayed late on a Sunday to assemble a new bike and get me on the road. Knowledgeable and friendly, I had a great experience. My girlfriend purchased a bike from them a few weeks back and also had a great experience.

Came into the shop as they were closing, these fine gentleman gave up their own time to fix my bike and get me on the road again. Went way beyond any normal level of service too. The best!

Darrin and Jason our great guys... super knowledgeable and passionate about bikes... I bought my first bike in 10+ years here and can not be more excited. Exactly what I was looking for. The store itself is massive and awesome. Excited to go back.