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The Bicycle Outfitter

963 Fremont Ave, Los Altos, CA 94024, USA
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Detailed Information
Openning hours
  • Monday Closed
  • Tuesday 10:00 AM – 5:00 PM
  • Wednesday 10:00 AM – 5:00 PM
  • Thursday 10:00 AM – 5:00 PM
  • Friday 10:00 AM – 5:00 PM
  • Saturday 10:00 AM – 5:00 PM
  • Sunday Closed
Photos
The Bicycle Outfitter
The Bicycle Outfitter
The Bicycle Outfitter
The Bicycle Outfitter
The Bicycle Outfitter
The Bicycle Outfitter
The Bicycle Outfitter
The Bicycle Outfitter
Reviews
Paige Muret (09/08/2020)
I LOVE BO! This place feels like a close-knit neighborhood bike shop. We went in for some bike shoes for my husband and received great advice and made the purchase. While there I asked if they do applications of handlebar tape to road bikes and if I needed to make an appointment. Christopher said he could do it before closing if I could get back to the shop soon. He not only retaped the handlebars but he added a cool splash of color on the inside top. Excellent service and helpful advice.Thanks Christopher!
Erik Panu (11/06/2020)
- Good selection for the type of bike we wanted to purchase with availability; was able to order online during a challenging time.n- Fast turn-around on our order versus what was expected.n- Detailed explanation of quick release, helmet, etc when we came to pick up the bike.n- On-the-spot cutdown of the bike seat post.n- Felt safe with reasonable social distancing when we came to pick up the bike.
D Nguyen (11/15/2020)
I absolutely love Chris, the bike fitter. He's super sweet, knowledgeable, patient and funny. The 2 staff members, a young gentleman and lady, are helpful and friendly and always greet you at the door. The manager is a bit stern. Clean store. It is required for you to wait outside until a staff member comes to the door. They do have a fitting room so you can try on apparel. I know some stores would not let you try on clothes such as REI so that was convenient. They are owned by the same owners of Palo Alto Bicycles but you can not join your accounts if you have a balance at any of the 2 locations.
Patricia Rohrs (09/28/2020)
I would like to compliment Dennis for providing excellent customer service to my husband and me when deciding upon, purchasing and modifying a new Trek bicycle. Dennis knows bikes and all of the collateral products. He listens to his customer and makes suggestions accordingly, and he projects care and thoroughness. In addition, we had excellent customer service from the sales manager, whose name I did not get.
Ron Wolf (11/08/2020)
Another excellent service experience. My Emonda went in for a minor tuneup & came back working better (really!) than new. Is that possible? Well, the shifting is remarkably crisp & light. So important says Sir Shiftalot!
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