REI

Helpful works, lots of things to check out, and fun camping stuff to buy. Their dividend program is an added plus.

everyone there was very polite and really knew what they were doing and they were using everything that we need now to stay safe everyone had masks on there was people that or six feet apart they were really nice about it

I would like to preface with saying that I am a long time REI member and have never had a bad experience in any of their other stores. That being said, I have to give a bad review here for bad customer service and staff that were not knowledgeable.nnLong story short is that they sold my fiance ski boots that wouldn't work with her skis/bindings(we even brought the skis into the store when buying boots to avoid this). We left them there for them to be tuned for safety. We got a call back saying that they weren't compatible. When we picked them up they more or less shrugged and wrote down a part number for new outsoles that we needed to source ourselves in order to make the boots work with the bindings. Not great customer service.nnWe did end up ordering the part directly from the manufacturer, but guess what? They were not compatible because they were 5355 outsoles, and the boots are compatible with 9523 outsoles. I figured this out after getting fed up with all the terrible advice we have been getting and went online to figure it all out for myself.nnIn the end, we needed to return the boots, beg for a refund from k2 for the outsoles, and find another shop to buy boots at. Props to REI for such a good return policy. That's the only reason the review is 2 stars.nnWe wasted a lot of time and money. The whole reason I go to a store like this is for the expert advice and to save time so I don't have to learn everything myself about ski boots and bindings compatibility. Because of the lack of knowledge and poor service I ended up learning a lot about ski boots and bindings, but I'm busy and my time means a lot to me. I hate wasting it.

Great help and great prices while I got my bike fixed up

Bleh. Curbside pick up, not really. The email had requested information when I was on site. Then asked for me to call and waited thru the messages. Then it seemed it was still an issue until I just asked if it would be easier for me to just walk in and pick it up myself. Sad.