Econo Lodge Tacoma Mall

This is by far the most discussing hotel I've ever been in and its falling apart. The floors are pealing up there are holes in the dry wall, mold all over the bathroom ceiling. No fart fan. Witch is mostlikly some of the cause for the mold all over the celing. Most of the furniture is miss or has broken drawers, No TV remote all the outlet covers are broken, the couch is ripped and stained along with the wall behind it. Not only that but I was scared my car was going to be stolen with the people hanging out around the hotel.

It's getting better since they are cleaning up all the crackheads, and trying to make part of the hotel for long-term guests...

We went to stay over the weekend for class. Upon arrival there were alcohol bottles all around the facility. When checking in the lady advised that even though you reservation stated we didn’t need a deposit lied we need a $100.00 CASH ONLY deposit. When we advised that no where did it state a deposited was needed she proceeded to say we don’t have control over what is posted on the sites you will have to pay it or don’t get your room(everyone knows a hotel/motel puts their requirements she was being petty). We entered the first room and it looked like someone literally just left the room. The bedding was stained. There were cigarette burns on the furniture and bedding, even though they claim to be a smoke free facility. The room stank of cigarette smoke there were holes in the wall, writing on the walls, what appeared to be a blood stain on the wall, the a/c unit was broken and the furniture was damaged. We contacted the front desk to advise the horrible condition the room as in and she stated she would be right there to check it out... IT TOOK HER 45 min to arrive she acted horrified for the conditioned and laughed when we wanted it cleaned or transferred, she advised well I can see if there’s anything available. We went back to the office to be told they only have one room available. She escorted us to the room and took us to the wrong building twice. When we finally found the room it was damaged too. The a/c and the bedding was better but the whole room had damage done. We just settled due to her letting us know to late that we only had an hour to cancel and be refunded but she couldn’t say approx when we would get the money back on the card and they wouldn’t give us the deposit back till the next day at 7am. We advised we have no choice to stay now and she left. The next day we returned from class and our keys didn’t work. They stated they didn’t reset yet she claimed no one entered the room. She advised the day prior the only reason they would reset was it we put them against our phones (understandable) or if they entered with their master key. Well our keys didn’t work they were not placed next to anything and they “claimed” no one entered the room. The door received a large dent as if someone tried to bust it open. The air constantly smelt of weed and the place was a fire hazard of its own. The facility did not even have a trash can in the room we had to go buy one. Upon leaving this morning we were advised we were provided incorrect details we only have 15 min to cancel upon arrive and the new front desk agent was mortified of the images we had. She also advised that the First Lady who checked us in lied by stating there was only one room available. We will not be returning by any means nor will our families.

It also clean quiet and it actually had a jacuzzi in it yay have fun!

Well to start with there was a bunch of people hanging out by the front door which made me uncomfortable. Then for my 5 days stay i couldnt connect to wifi at all!! Then on 3rd night someones car caught fire and the extinguisher by my door was used and broken glass was all over and noone cleaned it up. It was real noisy and although the rooms were cheap they werent nice except for a picture they had in my wall. People were walking all over the place. I couldnt even enjoy a cigarette without someone asking me for one! The only good thing was the clerk when i checked in. She upgraded my room from king to 2 double queens without extra charge!! I will not stay here again and hopefully you wont either after reading this!!