Old Town Bicycle, Tacoma

No more service service:-(nI liked this shop, and purchased many bikes from them because they offer tune ups for life with every purchase. Unfortunately, this promotion has backfired. You now have wait weeks to months to get any service, which makes this program useless for any regular riders. I am switching to Trek now that they they are in Tacoma. They have great bikes and offer same or next day service. Thanks for the good years and let me know if you ever figure out how to speed up service.

Drove down to tacom old Town bicycle shop for a shift issues which was just a adjustment and to fix my tire valve issue. Riley was very friendly and knowledgeable. This place is 10 time better than Gregg cycles in lynnwood. I believe old town cycles in tacoma and gig harbor are best bike shops I've been too.

I had an excellent experience with Old Town. I scheduled my Infinity brand bike from CostCo for a tune up since I had built the bike myself and it needed a professional look. I was a little frustrated with my bike and the issue it was having, even after the tune up. The customer service these guys showed was stellar. They kept calm and very professional the entire time. They took the time to show me what the issue was. They really explained the workings of the bike and the specific issue my brand of bike has. After some time we came to a resolution and they were just all around wonderful. I highly recommend this business. Thank you Old Town Bike!!

Helpful and friendly. I lost a screw in my bike shoes and they hunted down a spare for me and gave me one for free. They have a very loyal following and good line of products.

Super friendly staff! A very welcoming bike shop with knowledgeable sales people, a stellar selection, and excellent Covid policies in place.