CVS

I have used this pharmacy since July 1999. Cynthia is the one consistent player that makes the difference for me. Please reward her for taking such care for so many of us. She treats everyone the same regardless of how busy the pharmacy is.nnWell done Cynthia and thanks for being you.

Last week, before the long weekend my doctor called in a prescription, it was Thursday, they said I could pick up Friday, so Friday late afternoon I was told it had been ordered & wouldn’t be available for pick up till Tuesday, they never offered to look for another pharmacy for me, so I waited with out my medication for 5 days. On Tuesday I was told that it was locked in the computer system for 30 minutes, what ever that means. I was also told 3 times by 2 different clerks & the pharmacist that the prescription would be 70.00 for a 30 day supply & I would be getting 3 months. When I made the purchase they charged me 210.00 for one month only, I had explained that I didn’t have insurance from the very beginning. I was also told by the pharmacist that the generic brand would be the same except for the alcohol that was added. I have had much difficulty applying it to my body due to that it is very sticky. The drug is Androgel. I would like to speak to a manager about this, but there doesn’t seem to be one available at this store. In all the years I have used CVS pharmacy I have never had this kind of poor customer service. This store is convent to where I live, but I have no plans to ever use it again. I would like to ad that I spoke with Ida and she tried to explain why Ihad so much trouble, she was very nice, but I still would not feel comfortable using that branch of CVS pharmacy’s again. Patrick

Nice one