Map
Detailed Information
- Place Types Lodging
- Address 3948 NY-31, Liverpool, NY 13090, USA
- Coordinate 43.1838216,-76.2374994
- Website https://www.hilton.com/en/hotels/syrcyhx-hampton-syracuse-clay/
- Rating 4.4
- Compound Code 5QM7+G2 Liverpool, NY, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
We stopped for the night while on our way to visit our son near Saratoga Springs, NY. The price was reasonable and the hotel was clean. Some of the issues we have our really out of control of the staff. The thermostat in the room for controlling thee heat/ac had an occupancy sensor on it. This is great for when the room is unoccupied. The problem is it is motion sensing, so while you are sleeping the thermostat reads as if the room is vacant. The water pressure was dismal. There were some other minor issues: TV remote didn't have batteries, the faucet plate in the shower was loose, there was a crack in the floor of the shower, and the bench at the end of the bed was wobbly. Despite all that, it was not a bad night's sleep. The bed was comfortable and the staff was friendly and personable.
Hotel personnel were very courteous and helpful meeting our needs. The room was adequate but had several issues. There was water in the bottom of the ice bucket even though the plastic bag had been removed. The TV remote didn't work. After further investigation it was discovered that the remote had no batteries. There was a random lamp behind the TV? Not sure why it was there. Probably being used by a past guest trying to figure out why TV was not working. The shower base was cracked, the tile was missing at the base of the shower, and the faucet trim was off the wall. The HVAC thermostat has an occupancy sensor so the AC only works when it senses movement in the room. Once movement stops in the room the AC stopped and the room became uncomfortably warm and unpleasant. This made are overnight stay very unsettling. The take away breakfast was weak. There was no fresh fruit. Not a satisfying stay. Will avoid staying at a Hampton Inn in the future.
The hotel is conveniently located near everything you could possibly need. Staff was quite friendly and helpful. Room was clean and breakfast was adequate given the limitations due to Covid-19. Plan to visit the area again in a couple of weeks and will definitely stay here.
Quiet and restful
The hotel was clean and comfortable. The staff is friendly and very helpful. They text you at the beginning of your stay to let you know you can text them if you need anything.
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