Rad Power Bikes

Excellent customer service at the main showroom in Ballard. Staff is all very helpful. We bought two bikes last weekend. I've only been able to ride them 3.5 miles so far because of the bad weather so no great report on that yet. But the test ride, purchase and info provided was great.

Rad Power Bikes not only builds some pretty rad rides but their entire team of employees genuinely care about their customers needs. This fast growing small company exemplifies what customer service is all about for the past 3-1/2 years we’ve done business with them — since 2016 when they were just a start-up.nnAll of their bikes are built ruggedly to withstand the daily rigours of riding in nearly any terrain or weather condition. Their e-bikes make steep hills a breeze to climb without any effort. Plus these bikes can travel an incredible length of distance just on one charge... if you baby your motoring usage. They claim riders can travel up 35-45 miles on a single charge which is a conservative figure if you’re easy in your power usage. We’ve gone as far as 60 miles (hills included) with plenty of battery juice remaining to potentially ride another 20 miles more.nnYou can get a decent workout if you choose if you don’t want to use as much juice which does extend your distance. But if you don’t want to break a sweat, you can motor on and feel confident you’re not going to be left stranded powering through at the end. Bring your charger with you to work or school during the day to recharge and extend your ride.nnThere’s hoards of Rad accessories to add to your bike to make it super functional as well. Baskets, racks, bags, etc.nnThere may be plenty of e-bike competitors in the industry, but you have to ask does the company offer stellar support and customer service for what you pay similarly to what Rad Power Bikes offers? We haven’t found many who do. In this day and age, customer service is becoming rarer. Rad does it best!nnOur bikes has opened up so many opportunities for us to see more within our local community that we would’ve never been able to do in a car. Plus our cats LOVE riding in their bike baskets with us all over the place too. Rad is also furry friendly business as well.

Battery went out in radrunner but the company has made good for their warranty. They gave me an initial veterans discount of $200 which is a great deal. Overall I have been pleased with the bike. It's good to have the support in the United States versus overseas.

Just used Rad Mobile Service in Miami to correct a Pedal Assist sensor issue. Making the appointment was quick and easy. Jason arrived precisely when promised and delivered an ULTRA-professional, touch-free repair and safety check from the impressive Rad Mobile Service air-conditioned service van. I will reach out whenever the need arises. Thanks for creating a super-happy and satisfied Rad Rider.

We had a test ride schedule in Seattle for this morning (9/12) at 10am. #1 I waited two months for a test ride. #2 Called to confirm test ride two days prior to appointment. #3 Drove 35 minutes for the test ride. We arrived at Rad Power Bikes in Seattle and were told our test ride is canceled due to bad air quality due to smoke and that they had sent us an email. I find the email was sent at 9:36am. We were already on our way by that time.