CVS

I pick up my prescription there every month and every month they don’t have it in stock and I have to wait days to get it it really doesn’t make sense considering I get the same thing and same amount every time but it’s always the same problemnUpdate - I sent my prescription there again and it has been 10 days and has yet to be filled. They told me they would order the day they received the prescription but when I called to see if it was filled on Monday they had no record of the prescription but filled the others that were with it it’s been frustrating for me to say the least I am almost out of medication and if I don’t have it within a day of running out I will get sick so at this point I’m done I spoke with the doctor and She is sending the prescription to Walgreens hopefully I have better luck

Just returned to CVS in Eldersburg and the service is as excellent as it was in Westminster. Extremely helpful and kind helping me with 2 problems. if an employee is having a bad day, it is best to get their name and ask the pharmacist to have someone else help you. It's amazing how well that works.

Went to get a covid test. I showed up maybe 5 minutes late. There was a lady parked sideways taking up most of the parking. I waited 10 minutes and got no phone calls. My husband was just there a few days ago, and they called him multiple times. An older lady came out and tried to tell me that they did call me. Then she proceeded with that I was late as she glanced at her watch even though I got there before 4:45. (Apparently they have a 10 minute policy. She was standing at my car 15 minutes after my appointment time. They finally call me in, and there was a second worker that started tearing into me. She said they don't see anyone that is 10 minutes late. She then proceeded to tell me that I didn't answer the phone call. I told her I didn't receive a phone call. I even showed them on my phone. She then started accusing me of yelling and telling me that she was not going to give me the test. I'm shocked at this point because I'm getting yelled at for NO reason. I start to kinda laugh....it's just the way I deal with stress. She starts telling me how rude and disrespectful I was being by laughing. I told her that was the way I dealt with stress and I didn't think it was funny at all. I told her I couldn't believe this was happening. She continued to try to argue with me while I just stood there and took it. Well, 30 minutes after I took the test, I got my results back. The lady asked me why I even took the test. My husband tested positive and I was experiencing most of the symptoms. It hurts to breathe. She hung up on me. This place is a mess. I've never been treated so rudely in my life!

Absolutely the WORST customer service ever. I have a severely herniated disc with surgery a month away and finally get a script for pain yet somehow never received a phone call saying they’re out for an entire week. First off—-NO PHONE CALL TO LET ME KNOW. Had to find out Friday at 5:45 PM. “Just call the emergency doctors service”. UMMM NO, how about do your job?? Not just calling the patient to inform them but management letting this happen. “I’m sorry” is the CVS motto. We only go to this pharmacy because our insurance says so. Sure do miss the smaller pharmacies that are much more friendly and competent.nnPS-Nicole could use some lessons on how to talk to patients, without hanging up like a coward, and definitely teach her how to take inventory. Be PROACTIVE Nicky not reactive.nnRound

I went here for a covid test. Was very pleased with how they handled doing it. Was asked to wait in parking lot for my results. When they called with my results, they said I could go inside to the minute clinic to pick it up. When I got inside the woman who gave me the results was super friendly. I started shopping around and the manager, Robert, asked if he could help me. He was very helpful and friendly. I then went to check out and had problems with the self-checkout so he again came to help me. I live 30 minutes away from this CVS but I will be back because of him! Way to go CVS!!! And thank you Robert for your help.