Larry Haight's Residential Roofing Company, Inc.

So helpful in pulling my roof records for transfer of warrenty!

We just had our roof replaced by Larry Haight's Residential Roofing. We have used a number of service companies in the past and the team at Larry Haight's were amazing. It all started with the initial phone call. The person who answered my call was very courteous and answered my questions. The estimator and salesperson were knowledgeable and David the production manager was the best. We highly recommend Larry Haight's Residential Roofing when replacing a roof.

If I could give this company no stars I would. I normally don't write reviews but my interaction with this company warrants one. I reached out due to an unusual emergency situation that has me and my three children forced out of our home. The employee who answered the telephone was unhelpful, uncaring, and unwilling to find answers or give a referral, and out and out rude. I have worked in customer service my entire life and felt the owner of the company should know. When I emailed him, Larry Haight, sent me a scathing email back insisting this employee was fantastic at her job and that I was upset just because she would not simply make one effort to provide additional information. He also called me childish. I reached out to another roofing company who also could not help me but sympathized with my situation and eagerly put me into contact with someone who could. Whatever happened to customer service? I would not recommend this company to anyone simply for the way they treat people. Truly appalling. Who wants to give people like this their money

We were happy when Larry Haight did a small roof repair for us about ten years ago. Wish I could say the same about their recent visit. When the gentleman arrived to bid a repair job (replace split shakes) he began sharing how he remembered doing the last repair job “on the leak above the bathroom”. We’ve never had a leak in the roof, a short ridge cap section was loose and moving in the wind. Fair enough.nHe then said “well I can’t get up there to do a proper bid, I’ll have see if they want one of the younger guys to RUN AROUND ALL OVER up there, that roof is too steep and it’s wet”. (Yes it’s raining mid May in the PNW, hundreds of homes in our the area with same pitched roof, same builder) I quickly knew where this was going. It’s difficult to get a bid on a cedar shake roof repair, contractors insist the roof needs full replacement, a far more lucrative job.nI explained that we had upgraded (at the suggestion of a Contractor friend) for pressure treated shakes when the house was built. Roof is now 18 years old, has no overhanging trees and was properly and gently cleaned (not pressure washed) 10 years ago. With repair and replacement of split shakes it should conservatively last another 10 years. He laughed -“you’re lucky to get 20 years out of THOSE SHAKES” and “I’ll see if they want to have a young guy go RUN AROUND ALL OVER on THAT roof”.n-I completely understand that with the strength of the Puget Sound housing market Re-roofing is a sellers market right now. Please don’t insult my intelligence and waste my time insisting that the roof is at the end of its life and needs replacement. Just say “we aren’t doing repairs, only replacements”.n(The home next door, same age as ours, without pressure treated shake, recently sold and an inspector for the buyer certified the roof for another 5+ years)

From the quote process to the scheduling, execution of the work to final result, the job was done perfectly and communication was good and easy. I dd not know what to expect and this was a very important project for us. The crew was very polite, cleaned behind them everyday and at the end of the project, and the office team helped us when I asked to have a truck come everyday instead of a dumpster in our driveway for several days. The price was reasonable and I am glad we worked with Larry Haight's company.