Runway Inn Miami Airport Hotel

Very bad customer service

Hatcher here. Luv this place. Those staff members are great. And business was good

I love this hotel can't wait for them to reopen I stayed here a few times when I wanna hang with my bestfriend or my sisterud83eudd73ud83eudd73ud83eudd73ud83eudd73

I love staying in this historic hotel. I have only amazing memories and experiences here. Alex at the front desk is always professional and attentive no matter what ;however lately I’ve stayed away due to the incompetent police department and their absolute disregard of the law and or their actual badge I’ve stayed away and watched a gorgeous town and hotel go to garbage. Then magically tonight I see police however these are real officers who are protected and serving yes the hotel is on lockdown I couldn’t leave to get my makers mark bottle however something beautiful is happening not only are the officers professional and courteous they are respected for the first time I’m in years it seems as though Miami Springs police station may just not be the laughing stock of other departments it actually feels amazing that they are learning how to serve and protect. So happy I was able to witness this tonight because it would have been the last time I ever stayed here had I not just noticed the effort being put in to this department to protect this amazing town. Also Alex deserves a raise and paid vacation he should be front desk at the Mayfair or mandarin oriental in key biscayne he risks his young life daily here without security or any help. Perhaps the officer from Miami springs doing his job tonight in the lobby not letting me out would be an asset to this venue . His rudeness never seems to fail however at least he wasn’t with the absolute rude officer on my review on the police station website. Well done can’t wait to call Bill and let him know. Great Job Alex best front desk clerk ever!

This hotel is excellent in all ramifications. Very serene and clean environment. The staff are friendly and wonderful! There was an old man occasionally at the front counter,I guess he may owned the hotel,he was so nice and offers advice on how to get things at reasonable prices.Also,their pick up and drop off its flexible and one of the best. They pick and drop hourly.I recommend this hotel for everyone visiting Miami,u will never regret