Four Points by Sheraton Miami Airport

Good day I initially booked this through hotel.com as my wife and I are platinum and works out phenomenal the reviews on hotels.com are verified and I should have gone with what they scored this particular property but we were celebrating my 31st birthday and our real estate marketing office was less then a mile away so convenient to the airport which is nice. We check in with Addison great guy very welcoming they even give you a mask if you didn’t have any. We had our limo pick us up at the hotel and we got back around 7 am and went to bed. The room has no microwave nor refrigerator. Now my brother send me a text message which I’m going to put up on Facebook where he went to pick up a cart for our luggage advising that there’s a woman following him. When he gets to my room she follows him and I opened the door it was Karla Alvarado which she didn’t want to give us her name but Addison was very pleasant and helped. She said that someone complained that there was smoking. One we don’t smoke anything. There’s about 40 Rooms on the hall. She was on a power trip she pretty much said it was us when it Wasn’t and she didn’t even want to come in the room. Long story short she charged us $300 and she rudely got into a confrontation with my brother and his wife who weren’t even staying there. I have never seen management ever speak to anyone like that. Accusations and profiling someone because of how the look or dress is wrong Karla Alvarado and I know your going to see this on here and plenty of other platforms because you do not treat anyone like that nornAccuse them of Anything. Good day

Hotel was nice and clean; staff was polite! My only dislike is info online not being more accurate and clear. Wasn’t aware that the provided breakfast was across at another a sister property until the morning after check-in. I understand adjustments due to COVID-19 but that should be told upfront.

Stayed the week for work travel and was super disappointed with this place. It was absolutely disgusting. I asked to have my room cleaned upon checking in and seeing the state of it and they literally did nothing but brought another towel. The additional towel had a bug in it (pic attached) and the nightstand was left untouched. Soap and shampoo dispensers were empty and there were small bugs crawling on the desk.

This hotel is is a great location if you're traveling and was 10 minutes from where I was going. The rooms were nice, bathroom was updated. No microwaves or mini fridges though. If you're looking for a mirror its in that cabinet where the iron is. The oddest place but hey I found it before I checked out lol. We were told to get food at the Hilton next door, I believe like breakfast or something but they have little snacks and such for purchase on site. There's food and entertainment close by as well so again the location is great. I'd stay again.

I would give a 5 star but no fridge or free breakfast. But I should have looked when making reservations