Aloft Miami Airport

Easy & fast check in! Nice clean lobby! The rooms are so spacious, I was so pleased at how big the room was! Room was clean & well situated! Bed & pillows nice & comfy! Nice pool area! Great hotel & great taste through the App!!

We came to Miami to visit various places and decide if we could see ourselves living here. Aloft was amazing. The building was very nicely designed and decorated. The room was much bigger than I expected and I asked for a high room and got the top floor. Needless to say, we will come back to this hotel when we travel to Miami again soon. Also, they did really well with COVID precautions and everything was super clean. Totally recommended this place.

I booked this hotel a month prior to my stay. Only to find out the day of my stay I am denied access and my reservation thrown out. I drove 6 hours to the hotel , only to be denied. The Assistant manager name Kevin was completely disrespectful,rude, unprofessional, and in all honesty very mouthy. I state this in his exact words “You can go stay at a motel 6 Ive dealt with plenty of people like you” , in what way do you treat a customer or guest like that? He then promptly shoved my refund receipt multiple times after i did not want it. He canceled my reservation and said “i can’t guarantee your stay”. Of course you can’t guarantee it you canceled my reservation, the hotel overbooked their rooms and decided to sell my room to others. When I spoke to the General manager he tried to look for another room for me but of course nothing was available. I had a room already in place but was discriminated wrongfully and disrespectfully told to go somewhere else. In no way this is professional. If you’re looking to stay here I suggest you don’t, police came because someone had their car broken into and their belongings was stolen. I know this because before the general manger could speak to me he was dealing with law enforcement. The place is unorganized and looks nothing compared to the pictures. The only room suggested to me by the general manager was a room with no A/C which i was fine to take but he then told me never mind? So after telling me there was a room with no A/C which I was fine to take, he came back and told me never mind.

Love the experience at the hotel and everyone is curious

My stay was terrific the only issue I had was they told me one price fir my week stay and when it was time for check out it was a different price. The supervisor gonna say prices change everyday. Well I won’t be staying there. Then as well they slow other ppl to charge items to my room without permission..