TownePlace Suites by Marriott Clovis

Staff was friendly and accommodating. Rooms were clean and well-appointed. I enjoyed my stay at this hotel and would return again. I cannot stress enough how welcoming and friendly the staff was. Everyone from the housekeeping to the breakfast attendant and the front desk staff were helpful, friendly and seemed genuinely interested in making my stay pleasant.

On Wednesday March the 3rd, I called in to book my room like I normally do with TownePlace Suites of Clovis NM. While on the phone with the employer the lady stated that there were two rooms available. The rooms available were two two double suites ... I stated, that I'll take one of those rooms and proceeded to book my room. I gave the lady my credit card info. and booked the room. At 1:40 pm I received my confirmation number. At 2:43pm I received a call from the GM there Mrs. Reyes...She stated that I can no longer stay there and that she gave my room to someone else. She said that I could go and stay at the Fairfield hotel. I said no, I book a room with TownePlace Suites of Clovis NM and I have a right to stay there. She stated no sir you can not and her mood changed to someone that was very unprofessional and disruptive towards me. She didn't let me explain how I felt about the situation. She over powered the conversation and then she hung up the phone on me. I called back to resolve the issue and at this time she was even more Irate about the situation. I know that the phone call was recorded and should be released to the public. I was discriminated against. I never thought this would happen to me. The feeling of someone doing this to another human being is wrong and definitely not professional. I will look further into this situation because I do not want this to happen to anyone of color or anyone period...

I submitted a negative review via email by mistake to this hotel. I confused it with the TownePlace Suites in Lubbock which is a total dump and hard to believe it's a Marriott. The TownePlace Suites Clovis is 100 times better. This hotel is super clean and the service was outstanding. I also enjoyed all the food and drink selections. On our next ski trip through New Mexico, I'll definitely be staying here! Hopefully, Marriott Corporate will read this review and send the manager of Clovis over to Lubbock to train them on how to operate a proper hotel.

ExceptionalnnLiked · I travel A LOT so I stay at hotels often, but this hotel totally exceeded my expectations. I've been to Clovis, NM before but had never knew about TownePlace Suites and now I will not stay anywhere else when I go to Clovis. The assistant general manager China was exceptional! I hope she doesn't forget about her free boat rental!! lol. Fantastic hotel, staff and customer service. I highly recommend this property to travelers or a weekend getaway for locals. Definitely get the 2 bedroom suite!

It was pretty good. House keepers could have done better at cleaning the room and bathroom.