Northwest Roof Service Inc.

Northwest Roof Service did a fabulous job re-roofing our barn last month. They removed all the existing shingles before installing the new composite. We're thrilled with the results, and their crew was professional, on-time, and kept the job site clean during the 3 days process. Highly recommended.

I wanted so badly to like them. However, they came out for an estimate to do a roof repair and the estimator onsite broke down the cost for me and said it would be about $1,900. He said he would later email me the formal estimate. Well he never did so I had to email him, and now the formal estimate was $2,700. I replied shocked saying he told me $1,900 and where did the other $800 come from? I got no response. I emailed again and said I was going to get other estimates now. No response. I got other estimates and still liked the Northwest Roof estimate the best so I emailed back telling them I wanted to actually use them..... NO RESPONSE!!! (this isn't like hours either, no response after 4 or 5 days) I emailed again copying the office manager and complaining that I can't even get a response when I want to use their company despite the poor communication.... NO RESPONSE AGAIN!!! So here you are Northwest roofing... getting a 1 star review from someone that really wanted to be your customer...

I am grateful to this company for getting our roof on the schedule as soon as possible, given that it was leaking and overdue for replacement. It turned out we had a great deal more rot/damage than expected and this was all replaced (plywood, rafters, etc). I did not understand the scale of the damage but was sent pictures that showed convincingly the extent of damage and replacement. The cost ballooned quite a bit over my budget but the office was responsive to arranging a payment plan, which I am thankful for.

We hired this company to replace our roof two years ago based on the positive feedback from one of our neighbors who previously used their services, and their competitive pricing.nEric/Crew Chief was in charge of the crew and did a great job installing and completing the project on time. They left the property spotless and our roof looked great.nRecently we noticed that a couple of shingles were slightly raised so we contacted the company and requested an inspection to make sure that the early year wind/snow storms had not caused any damage.nThis time we dealt with production manager George, who reviewed our pictures with their technicians and quickly assigned Mike to inspect.nMike was great; friendly and very knowledgeable. He inspected the area of concern and explained the cause assuring us that no repairs were needed.nBased on our interactions with this company, both over the phone and in person, we would not hesitate to use them again and to recommend to our friends and family.

Northwest Roof Service Inc. replaced my previously badly leaking roof in November. Their cost was reasonable, the people were easy to work with, and now my new roof is beautiful!nI found that George, Production Manager, always kept on top of schedules and changes and communicated very effectively - he kept everything running smoothly and comfortably. He was kind and considerate.nMerle, Sales Rep., was easy to relate to and went out of his way several times to be extra helpful and accommodating.nThe on site crew was polite and courteous as well as completing beautiful workmanship in spite of the challenge of cold November weather and the steep pitch of the roof.nWhen the roof was finished I had a few minor concerns and called the company about them. First Merle came to look at the roof and discussed my concerns. Then Cristo, the foreman, came back out and thoroughly went over everything with me explaining it carefully (most of it was aspects of roofing that I had not understood) and he made a couple of small cosmetic adjustments. Before he left he told me to call anytime in the future if I ever had additional concerns.nMy roof has weathered the stormy winter without a speck of damage and continues to look perfect.nWithout hesitation I would recommend this company. It is a quality roofing company and they provide quality workmanship and quality service.