Ulta Beauty

Went today for beauty services. Have been to this location before but usually visit another just as close to my house. After today however I will return to this location anytime I want to shop at Ulta. The stylish Brittany was beyond amazing and accommodating. I went in with box dye black hair and she did an amazing job root matching my natural color. She was so sweet and put her everything into it today and seemed to enjoy the experience as much as I did! And it was a long process not for the faint of heart lol. I will also return to the location because the store manager also treated the employees and customers amazing. Thank you Ulta for having such wonderful and refreshing employees!

I’ll make this as nice as I can, the stylist was so nice. She had a lot of experience and i got recommendations. However, she’s the only one available. I went in for an ombre, it wasnt done in one session, it needed a ton more toning and the roots had a harsh transition. Several blotchy areas. She didnt have time to finish the steps it needed. She admitted she didnt book enough time for what i needed done. I told her before hand i had a lot of hair. I said that’s ok it was an honest mistake. And color doesnt always turn out on the first go. But her next opening wasnt for a whole month. When i left i was neutral. I knew my hair wasn’t finished but the days went on and i knew I couldn’t go a month. I got in touch with another stylist who i have used several times in the past. She honestly had to put twice as much work into trying to cover up blotches and harsh lines that the first lady at ulta put in. Her opinion was that the lady at ulta was running out of time and started rushing. I believe it. It’s still not perfect, but ulta charged me $200!!!! The girl that spent 4 hours trying to fix my hair only charged $90... i tipped her to make up for the time spent. Its still got chunks left that couldn’t be covered or fixed. I am trying to be as nice as i can because the woman at ulta mentioned this happening where people leave and start bashing. I dont want to bash but I absolutely will be honest. I won’t go back. Ill stick with my regular stylist because she’s always been on point with getting exactly what im looking for. The ultra woman was not inept or dumb or negligent by any means, but the quality i got for what i paid is unreasonable. And then i was supposed to pay another $45 to finish that $200 job. I just didnt feel comfortable going back and paying more to that place.

Very substantial evidence of customer care in the COVID19 environment. Extra cleaning after each hair salon customer with masks, social distancing and regulated waiting areas. Service is far superior to most places we visited.

They never have hair stylists available. Pathetic

I had a very good experience!! It was the 1st time I've been in there. I will definitely go back for more beauty products.